Lead SME & Coach — Data, Training, Client Support

Sutherland Global; Palayan; On-site; PHP 279,000 - 391,000; Full time

Job summary

Sutherland Global is seeking a proactive Subject Matter Expert (SME) to empower staff through Huddle Sessions and by providing real-time guidance. You will lead and mentor teams, resolve issues, and maintain client communications in a fast-paced environment.

The ideal candidate has data mining experience, strong English skills, and proficiency in MS Office. You should be able to adapt to shifting schedules and drive improvements across processes.

Qualifications

• Experience and first-hand knowledge supporting online gaming, online betting/casino environment as a customer service line of business.

Responsibilities

• Create, and facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.

Skills

Data mining

Leadership

Coaching / mentoring

Analytical thinking

Problem solving

Communication skills

Customer service

Adaptability

Team motivation

Interpersonal skills

Tools

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Excel

PowerPoint

Word

Outlook

Job description

Sutherland Global is seeking a proactive Subject Matter Expert (SME) to empower staff through Huddle Sessions and by providing real-time guidance. You will lead and mentor teams, resolve issues, and maintain client communications in a fast-paced environment.

The ideal candidate has data mining experience, strong English skills, and proficiency in MS Office. You should be able to adapt to shifting schedules and drive improvements across processes.