Lead Programmatic Manager | Lead Ad Ops Manager | Remote

Zig Zag Offshoring; Metro Manila; Remote; USD 40,000 - 70,000; Full time

Job summary

A leading company in behavioral intelligence is seeking a Lead Programmatic Manager / Technical Project Manager Lead to oversee a team and enhance technical delivery. The role involves managing clients, resolving issues, and driving operational excellence in a fast-paced environment. Ideal for proactive leaders looking to make a significant impact on a global scale.

Benefits

Work at the forefront of AI and behavioral intelligence

Opportunity to shape technical delivery on a global scale

Collaborate with innovative leaders in real-time marketing

Qualifications

• 5+ years as TAM, Programmatic Trader, or Technical Lead.
• 3+ years managing teams with mentoring experience.
• Deep expertise with programmatic platforms and QA processes.

Responsibilities

• Lead a team supporting clients across programmatic platforms.
• Manage campaign launches, tracking, and optimization.
• Resolve complex technical and delivery issues.

Skills

People Management

Technical Expertise

Communication Skills

Strategic Prioritization

Tools

DSPs (DV360, The Trade Desk, Amazon)

SSPs (OpenX, PubMatic, Index Exchange)

Job description

ZigZag is looking for a Lead Programmatic Manager / Technical Project Manager Lead to join our team!

*The working schedule of this role can accommodate different time zones: LATAM, MENA, SEA, AU,

We are seeking an experienced and proactive Programmatic Manager/Technical Account Manager Lead (TAM-L) to support our growing portfolio of business partners. As a Programmatic Manager/TAM, you will serve as a technical expert, problem solver, and trusted partner, ensuring clients unlock the full value of our behavioural intelligence and media activation capabilities.

About our Client:
Our client is a global leader in behavioural pattern intelligence. Using proprietary cognitive AI, they process vast volumes of real-world digital behaviours to generate actionable insights across finance, healthcare, government, and advertising. Their platform transforms how brands understand, engage, and activate audiences — in real time, without cookies, declared data, or outdated panels.

Their mission is to harness Cognitive AI to decode and map human behaviour on the Open Web & walled gardens, transforming billions of unstructured signals into actionable audience intelligence.

Key Responsibilities:

• Lead and manage a team of Technical Account Managers supporting clients across programmatic platforms and the ecosystem.
• Act as the senior individual contributor (IC) alongside the Head of Trading, ensuring campaigns are launched, tracked, and optimized accurately.
• Provide escalation support for complex technical and delivery issues, including PMP setups, tag troubleshooting, DSP/SSP integration, and campaign underdelivery.
• Oversee QA processes, platform SOPs, and delivery workflows to meet internal standards.
• Collaborate with product, trading, and insights teams to resolve operational bottlenecks and improve platform usage.
• Onboard, coach, and upskill junior TAMs to develop a world-class technical service culture.
• Ensure timely reporting, documentation, and feedback loops are maintained.
• Contribute to platform process development, automation, and solution design for growth.

Requirements:

• 5+ years’ experience as a hands-on TAM, Programmatic Trader, or Technical Lead.
• At least 3+ years of people management experience, including mentoring and team building.
• Deep expertise with DSPs (DV360, The Trade Desk, Amazon), SSPs (OpenX, PubMatic, Index Exchange), and QA processes.
• Strong knowledge of PMP setup, pixels, ad tags, bid strategies, and troubleshooting.
• Operational excellence — identifying edge cases, preventing errors, and ensuring smooth delivery.
• Strategic prioritization skills — knowing when to act, delegate, or escalate.
• Excellent communication skills across technical, operational, and commercial teams.

Ideal Candidate Traits:

• Lead proactively — solve issues, not just assign them.
• Take ownership with accountability and humility.
• Build team confidence and capability with empathy and clarity.
• Enjoy ensuring accuracy, deployment, and functionality.
• Thrives in fast-paced, ambiguous environments.
• Desires to build and shape platform and processes.

Why Join Us?

• Work at the forefront of AI, behavioural intelligence, and programmatic media.
• Shape how our technical delivery scales globally as a foundational leader.
• Collaborate with product and trading leaders to innovate in real-time audience marketing.