Lead Media Engineer (Remote)

Recruitday Inc.; Philippines; Remote; PHP 1,200,000 - 1,700,000; Full time

Job summary

Recruitday Inc. is seeking a Lead Media Engineer to serve as the L2/L3 escalation point for a client-facing support team. You will own QC/transcode platform configuration and design end-to-end media workflows for onboarding new customers.

The role requires deep knowledge of media workflows, hands-on configuration of QC/transcode profiles (Telestream Vantage, Qualify, or AWS MediaConvert), and experience with orchestration platforms like Polaris. AWS media-pipeline familiarity is essential.

Qualifications

• Deep knowledge of media workflows including asset management, work order management, transcoding and QC.
• Hands-on configuration of QC and transcode profiles (Telestream Vantage, Telestream Qualify or equivalent, AWS MediaConvert).
• Experience designing end-to-end media workflows and onboarding customers/platforms from scratch.
• Comfortable acting as L2/L3 escalation point for unresolved frontline issues.
• Familiarity with AWS media-pipeline services for diagnosis and basic scripting concepts.
• Experience with workflow/orchestration platforms (Polaris or similar).

Responsibilities

• Act as the L2/L3 escalation point for client-facing support on media workflows.
• Own QC/transcode platform configuration and end-to-end workflow design for onboarding new customers.
• Diagnose issues across the media pipeline using AWS services and orchestration tools.
• Collaborate with the onboarding and services teams to implement scalable workflows.

Skills

Media workflows

L2/L3 escalation

AWS media-pipeline

Scripting (Python)

Orchestration platforms

Tools

Telestream Vantage

Telestream Qualify

AWS MediaConvert

Polaris

AWS Step Functions / Lambda

Job description

We're looking for a Lead Media Engineer to act as the L2/L3 escalation point for a client-facing support team, owning QC/transcode platform configuration and designing end-to-end media workflows for onboarding new customers.

Requirements

• Deep working knowledge of media workflows — asset management, work order management, content fulfilment, transcoding and QC — at a hands‑on, configuration level.
• Hands‑on configuration of QC and transcode profiles (e.g. Telestream Vantage, Telestream Qualify or equivalent QC SaaS, AWS MediaConvert).
• Experience designing and standing up end-to‑end media workflows, including onboarding new customers or platforms from scratch.
• Comfortable acting as the L2/L3 escalation point for issues a front‑line support team can't resolve.
• Working knowledge of AWS media‑pipeline services (MediaConvert, messaging queues, Step Functions, Lambda) sufficient to diagnose and resolve issues. Scripting ability is a plus, not mandatory — conceptual understanding for diagnosis is what matters.
• Experience with workflow/orchestration platforms (e.g. Polaris or similar).

Ideally some of (not essential)

• Scripting ability (Python or similar) for diagnosis or light automation.
• Experience integrating or migrating between two orchestration/service platforms.
• MAM/PAM platform administration experience (e.g. Iconik or similar).