Lead Concierge

Ortigas Land; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in property management is seeking a Concierge to assist with daily operations, support clients, and maintain a welcoming atmosphere at their reception area. Candidates should have a strong customer service background, excellent communication skills, and be willing to work on a shifting schedule.

Responsibilities

• Assist and report to the Head Concierge on the concierge function.
• Answer telephone calls and direct them to the right personnel.
• Greet and receive residents and visitors.
• Ensure the reception area is in impeccable condition.
• Promote a friendly and welcoming environment.

Skills

Customer Service

Communication

Interpersonal Skills

Adaptability

Job description

DUTIES AND RESPONSIBILITIES:

• Assist and report to the Head Concierge on the concierge function of OPMI
• Answer all telephone calls and enquiries that come through the telephone switchboard system and direct them to the right personnel, department or extension.
• Take messages from telephone callers whenever necessary or appropriate, pass on and/or follow up on such messages promptly and efficiently.
• Greet and receive residents and visitors who have prior appointments with staff member in respect of incoming and outgoing documents/parcels.
• Ensure that the reception area is in impeccable condition.
• Act as a Company ambassador in communicating the Company’s image as a high-quality service provider to all clients, caller and visitors.
• Extend ambassador role to promote a friendly and welcoming environment within the Office.
• Provide support assistance on a variety of office/administrative function.
• Help promote all services of OPMI to all those whom you come in contact with.
• On call in time of calamities that may cause disruption in operation such as but not limited to power/water disruptions and typhoons
• Willing to be on a shifting schedule, 6 days per week and amenable to be assigned in Circulo Verde or Capitol Commons project.