Ld Rep, Customer Serv Ops, Optifreight Canada

Buscojobs; Metro Manila; On-site; PHP 100,000 - 400,000; Full time

Job description

Job Listings Overview

Posted today

Multiple client job descriptions for Customer Service Representatives and Loan Processors across locations in the Philippines. The roles include onsite and remote options, various shift schedules, and a range of qualifications andBenefits. The core responsibilities cover customer service, loan processing, collections, post-sales support, and general account management. The language below preserves the original information while organizing it into clear, structured sections.

Customer Service Representative — Various Locations (US Mortgage / Financial Services)

Location, schedule, and company details vary by listing. Typical highlights include onsite or hybrid arrangements, night or mid-shift options, and full-time employment. Benefits commonly mentioned include health and life insurance and paid training.

Responsibilities

• Provide customer service across phone, email, chat, and other channels; resolve inquiries and assist with loan processing, enrollment, or account management as applicable.
• Handle customer inquiries, communicate clearly, document interactions, and maintain CRM records.
• Adhere to service levels, policies, and data integrity standards; escalate issues when appropriate.
• Coordinate with internal teams or partners to move processes forward and ensure customer satisfaction.

Qualifications

• At least 6 months to 2 years of customer service experience; finance/loan or mortgage experience preferred for some listings.
• Strong communication skills in English; ability to multitask and work in a fast-paced environment.
• Proficiency with MS Office or similar tools and CRM systems; knowledge of GDPR/data privacy is a plus in some listings.
• Willingness to work onsite or in specific shifts (night/mid) depending on the listing.

Common Requirements by Listing

• Educational requirements range from high school to bachelor’s degree; some listings prefer or require college graduates or undergraduates with relevant experience.
• Onsite requirements at locations such as Alabang, Pasig, Ortigas, Taguig, Makati, or other listed sites.
• Some roles require willingness to travel or relocate to specific sites.

Notes

• Several entries mention 75% travel preference, job postings by different employers, and varying salary ranges (e.g., ₱150,000–₱250,000 yearly or other ranges depending on listing).
• Emphasis on customer service excellence, product knowledge, and ability to maintain data accuracy.

Customer Service Representative — After Sales / Electronics / Furniture

Location: Makati, Taguig, Pasig, Ortigas, and other Manila-area sites; onsite or hybrid options.

Responsibilities

• Manage post-sales customer service processes: deliveries, damages, returns, warranty claims, and after-sales inquiries.
• Serve as primary contact across channels; document issues and coordinate with logistics, service teams, and sales.
• Provide updates on service status, handle complaints, and escalate systemic problems to management.

Qualifications

• 1–3 years in customer service, preferably in after-sales or retail; experience in electronics/furniture is a plus.
• Excellent communication and problem-solving skills; CRM proficiency.
• Ability to work in a fast-paced environment and collaborate with cross-functional teams.

Benefits

• Competitive salary and benefits package, health insurance, retirement plan, and opportunities for growth.
• Work environment focused on teamwork and work-life balance.

Loan Processor / US Mortgage Roles

Locations include Alabang and nearby areas with on-site night shifts; full-time, permanent roles.

Responsibilities

• Provide borrower support; verify documents; contact borrowers/partners to correct missing details.
• Ensure adherence to US mortgage regulations and internal policies; collaborate with underwriters and processors.
• Maintain accurate loan files and documentation; move applications forward.

Qualifications

• 1–2 years in customer service within finance, loan, or mortgage accounts; strong English communication.
• Detail-oriented with ability to meet deadlines; willingness to work onsite in the specified location.
• Open to both college graduates and undergraduates.

Job Types / Benefits

• Full-time, permanent; health insurance, life insurance, paid training; potential promotion to permanent employee.

Other Listings and Deployment Notes

Additional postings include roles in Taguig and other business hubs with varied salary ranges and deployment locations such as Fort Bonifacio Global City. Some postings include salary ranges, training, and on-site requirements; others emphasize growth opportunities, customer-centric service, and exemplary communication standards.

For all listings, note the recurring emphasis on:

• Providing high-quality customer service across multiple channels;
• Maintaining accurate records in CRM systems and ensuring data integrity;
• Working within defined schedules and SLAs; collaborating with teams to resolve issues;
• On-site requirements or flexible arrangements depending on the employer and role.