Lab Assistant

Gemological Institute of America (GIA) - India; Hinoba-an; On-site; PHP 796,000 - 1,194,000; Full time

Job summary

Gemological Institute of America (GIA) India, Surat, is seeking an Assistant Manager Security (Physical Security Operations) to lead security staff across the Mumbai region and ensure robust perimeter protection and prompt response to incidents.

The role focuses on maintaining written procedures, coordinating with building security, managing access control and visitor management, and driving emergency readiness, training, and MIS reporting to safeguard staff and assets.

Qualifications

• Minimum 3–5 years in handling safety & security operations.
• Experience in leading security staff and managing teams.
• Proven ability to plan, coordinate and monitor security activities.

Responsibilities

• Oversee Physical Security Operations with documented processes and revisions.
• Provide guidance to security staff and maintain operational excellence.
• Manage visitor, material handling, access control, alarms and emergency response.
• Maintain records, reports, and compliance with LMS/ISO requirements.
• Conduct training, briefings, and performance appraisals for security personnel.
• Ensure post manning, duty rosters, attendance, and leave records are up to date.
• Prepare MIS reports and keep line managers informed of issues.
• Ensure timely, prompt, and professional support to internal/external customers.

Skills

Leadership

People management

Risk assessment

Time management

Coordination

Adaptability

Pressure handling

Planning & organizing

Interpersonal skills

Tools

MS Office

Job description

Assistant Manager Security (Physical Security Operations)

Surat

Corporate

Job Description

• Ensure robust physical security operations, including maintaining effective perimeter security, in close coordination with building security. Report any abnormalities to stakeholders promptly and take immediate corrective actions as needed.
• Provide leadership and guidance to the security staff at the company's business units in the Mumbai region.

Qualifications:

• Bachelor's degree or equivalent Work Experience - Minimum of 3-5 years' experience in handling safety & security operations.

Job Responsibility

Physical Security Operations - 45%

• Ensure that written processes and procedures are available for every operational activity, with periodic revisions as needed.
• Ensure the Security Team provides guidance and assurance to staff, building a reputation for operational excellence.
• Manage and enhance the effectiveness and efficiency of support services (visitor management, material management, escorting, access control, alarm response, emergency response, surveillance, etc.), ensuring no undue complaints from customers.
• Maintain a professional outlook for the entire security team through close monitoring and taking corrective actions.
• Ensure compliance with the Site Security Activity Planner (SSAP) within the given timeline.
• Conduct regular briefings, provide coaching, and ensure timely refreshers for all security team members.
• Ensure no compromise in post manning, prepare the duty roster, and update all with changes as required.
• Regularly update time & attendance and leave records in the workday application.
• Ensure minimal overtime without exposing the business to risk.
• Distribute routine operations reports to all concerned parties and assist in MIS.
• Keep line managers informed of internal and external issues or events that may potentially impact GIA's operations by maintaining close vigilance.
• Record all abnormal instances in the LIR format and investigate, recommend corrective actions.
• Ensure an effective material management process with no undue non-compliances.
• Ensure an effective visitor management process with no undue non-compliances.
• Maintain all records according to standards, fulfilling statutory and regulatory requirements.
• Provide prompt, professional, and effective assistance to all internal and external customers.
• Assist in performance appraisals by keeping records of all positive and negative instances of each team member.
• Ensure all team members complete mandatory training on time.
• Hold all team members accountable for their non-compliances.

Emergency Response Preparedness – 25%

• Maintain thorough knowledge of the 'site emergency response plan' (GIA and TC-Building) and implement it during emergency situations and mock-drills to ensure life safety and asset protection.
• Ensure quick and prompt response in all emergency situations (in accordance with SOPs) by yourself and all officers.
• Ensure prompt first-aid assistance is rendered to staff, students, and visitors.
• Assist in ensuring all scheduled tests of emergency communication systems (PAS, Radio, SOC-Mobile, and Fire-Hooters) are conducted.
• Assist in ensuring scheduled tests of all fire-detection and suppression systems and their integration with the security access control system, including integration with building systems.
• Ensure all security officers are trained on safety and first-aid training programs.
• Assist in ensuring all guidelines received from RJC are followed and implemented.

Training – 15%

• Ensure that all security staff receive the appropriate level of training on disasters, fire and bomb procedures, the use of technical equipment, and routine security duties. Regularly test their knowledge several times per year.
• Keep the security team training plans up to date for all security staff and test their knowledge of procedures regularly.
• Ensure the on-time completion of assigned training by all security staff.

MIS – 15%

• Ensure all security incidents are recorded and followed up with actions in the prescribed format (LIR/CAR) and reported within the given timelines.
• Ensure all security and safety devices are thoroughly inspected for their operations, and reports are submitted on time.
• Update the departmental YTD report with the required information on a monthly basis.
• Ensure all policies and procedures established under the Laboratory's Management System (LMS) are acknowledged and implemented at all levels of the department, in alignment with the requirements of the ISO/IEC 17025:2017 standard.

Must Have

• An experienced people manager, with very good leadership skills.
• Ability to inspire and motivate and reassure staff. Person with high energy levels and initiative
• Ability to assess risks and take or recommend appropriate action or mitigation
• Exceptional time management and co-ordination skills.
• Ability to learn and adapt quickly
• Ability and willingness to work under pressure
• Well networked with vendors & contractors - Excellent Interpersonal and communication skills
• MS Office (Excel, Word, PowerPoint)
• Ability to plan and organize

Good to have

• Experience of handling and resolving emergency incidents
• Sound judgment and decision-making skills, with a ‘hands on', problem solving approach.