L2 Support Shift Lead & Senior Engineer

NCR Voyix; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

NCR Voyix is seeking an experienced Shift Team Leader/Senior Engineer to oversee EDGE Support Operations from Cebu City. This role drives proactive, world-class IT support for our global customers, shaping team scope, tools, and processes in a new function.

You will manage SLA compliance, lead incident responses, and mentor the shift team. Strong analytic skills and organized leadership are essential for delivering reliable service and reporting progress to stakeholders.

Qualifications

• Experience leading IT support teams and incident response.
• Proven ability to manage SLAs and customer expectations.
• Strong analytical and troubleshooting skills.

Responsibilities

• Lead shift operations and ensure proactive, world-class support.
• Define scope, deliverables, and processes for the team.
• Coordinate P1/major incident responses and root cause analyses.
• Maintain documentation and report progress against SLAs.

Skills

Leadership

Customer service

Analytical thinking

Problem solving

Communication

Education

Bachelor's degree in IT/Computer Science

Tools

Windows Server

Linux Server

EDGE platform

Job description

NCR Voyix is seeking an experienced Shift Team Leader/Senior Engineer to oversee EDGE Support Operations from Cebu City. This role drives proactive, world-class IT support for our global customers, shaping team scope, tools, and processes in a new function.

You will manage SLA compliance, lead incident responses, and mentor the shift team. Strong analytic skills and organized leadership are essential for delivering reliable service and reporting progress to stakeholders.