L-1 Service Desk Technician

Allied Fusion; Cebu City; On-site; PHP 396,000 - 474,000; Full time

Benefits offered by this job

Signing bonus

Welcome bonus

Medical Insurance

Job summary

Allied Fusion is seeking an L1 Service Desk Technician in Cebu City, Philippines. The role focuses on application troubleshooting related to MIS, including ServiceNow, with remote support for the client's organization and internal users.

The ideal candidate has 2 years of IT-related experience, strong customer service skills, and good English communication abilities; a degree or IT-related diploma with experience is preferred, and shift work is required.

Qualifications

• 2 years related work experience
• Strong customer service experience
• Above average English oral and written communications skills
• Degree or Diploma in IT with related experience as specified

Responsibilities

• Troubleshoot applications for client products and MIS environments
• Provide remote support to client’s organization
• Support internal customers with desktop and servicing applications
• Willing to work on shifts

Skills

Windows Servers

Microsoft Office

Network principles

Education

Degree in IT

Diploma in IT with 3+ years experience

Tools

ServiceNow

Job description

L-1 Service Desk Technician Salary: 39k package Signing bonus - 14k

Welcome bonus - 10k Medical Insurance

Job Description:

Application troubleshooting relating to the Customer's specific products Management Information Systems, including, but not limited to Service Now.

Provide Remote support to client's organization Provide support to internal customers of the client's organization relative to their desktop and servicing applications. Willing to work on shifts.

Requirements: 2 years related work experience Strong customer service experience

Industrial experience into Transportation or Logistics field Above average English oral and written communications skills

Qualification:

Degree holder with Major in IT related courses OR Diploma holder with Major in IT related courses plus 3 years IT related working experiences

Essential Skills:

Knowledge of Windows Servers Knowledge of Microsoft Office application Basic understanding of network principles

Preferred skills: ITIL certified Soft skills Requirements

Capable of working under pressure in a customer contact environment Other Essential Skills: Customer service orientation

Interpersonal skills Problem solving skills Quality focused

Result oriented Voice quality