Korean Bilingual, Customer Issue Resolution Analyst

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Ibrido; PHP 600.000 - 800.000; Tempo pieno

Descrizione del lavoro

3M Global Service Center Philippines seeks a Customer Issue Relation specialist (Korean Speaker) to support global B2B customers across international markets. You will assist with payments, billing, refunds, issue resolution and post-orders, delivering service with global exposure and impact.

As part of CIR, you will supervise teams, coach staff, lead meetings, and drive process improvements while ensuring timely payments and adherence to 3M values and standards.

Competenze

• Bachelor's degree required.
• Strong analytical, communication, and presentation skills.
• Ability to engage, influence, coach, develop others, and lead cross-functional teams.

Mansioni

• Supervise End-to-End CIR teams, including 1:1s, workload prioritization, and feedback.
• Manage team development, focusing on career growth and continued learning.
• Facilitate customer meetings to reconcile issues, conflicts, and ensure timely payments.
• Adapt techniques to solve complex problems and analyses team data for actionable directives.
• Set priorities, assign tasks, provide performance feedback, and lead change initiatives.
• Prepare and present regular reports on collections and dispute activities and performance.
• Lead projects, ensuring alignment with business strategies and meeting objectives and deadlines.
• Participate in corporate programs, comply with standards and policies, and uphold 3M's values and ethics.
• Has a considerable impact on the functional work group/team, providing coaching and leadership.
• Train, mentor and evaluate the performance of the team.
• Develop and implement strategies to improve team performance and efficiency.
• Manage project timelines, resources, and deliverables to ensure successful outcomes.

Conoscenze

Analytical thinking

Communication

Presentation skills

Leadership

Coaching

Formazione

Bachelor's degree

Descrizione del lavoro

As a Customer Issue Relation (Korean Speaker) with 3M GBS, you'll support global B2B customers and business partners across international markets. You'll help customers navigate, including customer payments, billing, refunds, issue resolution and post orders. This is customer service with global exposure, business impact, and room to grow.

INDIVIDUAL ACCOUNTABILITIES

• Supervise End-to-End CIR teams, including 1:1s, workload prioritization, and feedback.


• Manage team development, focusing on career growth and continued learning.


• Facilitate customer meetings to reconcile issues, conflicts, and ensure timely payments.


• Adapt techniques to solve complex problems and analyses team data for actionable directives.


• Set priorities, assign tasks, provide performance feedback, and lead change initiatives.


• Prepare and present regular reports on collections and dispute activities and performance.


• Lead projects, ensuring alignment with business strategies and meeting objectives and deadlines.


• Participate in corporate programs, comply with standards and policies, and uphold 3M's values and ethics.


• Has a considerable impact on the functional work group/team, providing coaching and leadership.


• Train, mentor and evaluate the performance of the team.


• Develop and implement strategies to improve team performance and efficiency.


• Manage project timelines, resources, and deliverables to ensure successful outcomes.

ROLE QUALIFICATIONS

• Bachelor's degree


• Strong analytical, communication, and presentation skills with the ability to multi-task under time constraints.


• Ability to engage, influence, coach, develop others, and lead cross-functional teams.