Knowledge Management And Documentation Officer

World Vision; Libmanan; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

World Vision Philippines is seeking a Knowledge Management and Documentation Officer to lead KM, learning, and communication initiatives across climate-resilient, ecosystem-based humanitarian interventions. The role will capture and disseminate lessons, best practices, and project outcomes through multiple formats.

Responsibilities include maintaining KM repositories, documenting success stories, coordinating with partners and donors, and promoting evidence-based learning and adaptive

Qualifications

• Bachelor's Degree in Development Studies, Communication, Journalism, Knowledge Management, Environmental Science, or related field.
• Minimum 3–5 years of relevant experience in knowledge management, documentation, learning, or reporting.
• Excellent English communication skills.
• Knowledge of knowledge management systems and learning frameworks.
• Experience with qualitative data collection and storytelling.
• Proficiency in Microsoft Office Suite.
• Willingness to travel to project sites and field visits.

Responsibilities

• Lead development and implementation of KM and Learning Frameworks for the project.
• Establish systems for capturing, storing, organizing, and sharing project knowledge.
• Produce knowledge products: case studies, success stories, technical briefs, learning papers.
• Coordinate documentation and reporting to donors and partners.
• Support MEAL with evidence generation and learning narratives.
• Provide staff coaching and technical supervision for knowledge activities.
• Ensure compliance with branding and visibility requirements.

Skills

Knowledge management

Learning framework

Documentation

Analytical skills

English proficiency

Education

Bachelor's Degree in related field

Master's degree advantageous

Tools

MS Office

Cloud-based information systems

Job description

Job Description

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type

Local – Fixed Term Employee (Fixed Term)

Position Purpose

The Knowledge Management and Documentation Officer will lead the development and implementation of the project's knowledge management, documentation, learning, and communication initiatives. The position will ensure systematic capture, analysis, packaging, and dissemination of project knowledge, lessons learned, best practices, success stories, innovations, and evidence generated through climate-resilient, ecosystem-based, and community-led humanitarian interventions in Rohingya camps and surrounding host communities.

The incumbent will work closely with project staff, sector leads, partners, communities, and donors to promote evidence-based learning, adaptive programming, accountability, and visibility of project achievements.

Key Objectives Of The Position

• Knowledge Management and Learning
• Develop and implement the project Knowledge Management (KM) and Learning Framework.
• Establish systems for capturing, storing, organizing, and sharing project knowledge products.
• Develop and maintain project knowledge repositories, databases, and digital archives.
• Facilitate periodic reflection, learning, and knowledge-sharing sessions among project teams and stakeholders.
• Document best practices, lessons learned, innovations, challenges, and adaptive management approaches.
• Support cross-learning among humanitarian, resilience, climate adaptation, and ecosystem restoration interventions.
• Documentation and Reporting
• Produce high-quality project documentation including:
• Success stories
• Case studies
• Human-interest stories
• Technical briefs
• Learning papers
• Factsheets
• Newsletters
• Annual learning reports
• Conduct regular field visits to collect qualitative and quantitative evidence of project impact.
• Ensure timely documentation of project events, workshops, trainings, consultations, and community engagements.
• Develop photo, video, and multimedia documentation for project visibility and learning purposes.
• Maintain accurate records and archives of project reports and communication materials.
• Monitoring, Learning, and Evidence Generation
• Work closely with MEAL staff to analyze project data and transform findings into knowledge products.
• Support evidence generation on climate-resilient livelihoods, ecosystem restoration, environmental protection, and community-based innovations.
• Assist in documenting project outcomes, impact pathways, and transformative changes.
• Contribute to learning agendas, outcome harvesting, and adaptive management processes.
• Support preparation of donor reports by providing documentation, stories, and evidence.
• Communication and Visibility
• Develop communication materials highlighting project achievements and innovations.
• Ensure compliance with donor branding and visibility requirements.
• Contribute content for websites, social media, publications, and advocacy materials.
• Support organization of learning events, workshops, knowledge fairs, and dissemination events.
• Coordinate production of infographics, videos, presentations, and visual communication products.
• Information Management
• Maintain project information management systems and documentation databases.
• Ensure data confidentiality, security, and ethical management of information.
• Organize project documents for easy retrieval and institutional learning.
• Support digitization and archiving of project records and knowledge products.
• Stakeholder Engagement and Coordination
• Liaise with project teams, implementing partners, sectors, local authorities, and donors for documentation purposes.
• Support dissemination of lessons learned and good practices to relevant humanitarian and development stakeholders.
• Coordinate knowledge-sharing initiatives across partner organizations and sector working groups.
• Facilitate collection of community feedback and stories demonstrating project results.

Key Responsibilities

Project technical guidance and implementation

• Strong technical/analytical skills for assessments and hazard mapping
• Good report-writing and documentation skills
• Ability to work under pressure in emergency contexts and travel to field/camp locations
• Strong interpersonal and community engagement skills
• Proficiency in local language; working knowledge of English preferred
• Manage the assigned project(s) to meet the project objectives within budget, set time frame, quality, and standards
• Develop and implement an appropriate and effective project strategy, setting clear objectives and indicators, for Livelihoods & entrepreneurship development activities in consultation with other staff and youth and women entrepreneurs and, where appropriate, with the local communities
• Mainstream protection, accountability, gender, disability, and environmental protection
• All documents guiding implementation, such as budgets, DIPs, and projections, are prepared, updated, and used correctly
• Ensure needs assessments and surveys are conducted, data analyzed, and suggestions made for appropriate interventions as needed.
• Regular monitoring and reporting of project implementation.
• Timely Submission of quality narrative reports to the line manager on project progress, program team, and donors.

Staff Management

• Line manages the staff(s) of the assigned project(s), including day-to-day management, development and training etc.
• Take responsibility for discussing job expectations; appraise performance against set objectives regularly.
• Overall responsibility for staff work plans, vacation schedules, and development activities, and maintain a professional and open relationship with team members, promoting a strong spirit and providing oversight and guidance to allow for successful team performance.
• Staff coaching and technical supervision for their development.

Coordination And Networking

• Maintain and create strategic partnerships and networks with donors, the UN, and other NGOs.
• Actively participate in Cluster meetings to ensure WV programming information is shared and requests for cluster mechanisms are responded to.
• Keep and share information from NGO meetings, government correspondence, and internal World Vision Lessons Learned.
• Ensure that World Vision is represented in coordination forums and review meetings.
• Foster formal government at all levels and community engagement and coordination

Financial Management

• Manage the DRR assignment project and ensure all expenses are according to budget and meet donor standards for financial management, including accountability and good governance.
• Manage the program budget through the passing of timely orders, the preparation of monthly forecasts, and the monitoring of expenditure.

Spiritual Leadership

• Exhibit spiritual maturity, integrity, and a dynamic personal sense of life calling

Knowledge, Skill & Experience

• Bachelor's Degree in Development Studies, Communication, Journalism, Knowledge Management, Environmental Science, Social Science, International Development, or a related field.
• A Master's degree will be considered an advantage.
• Strong report writing and documentation skills.
• Excellent analytical and synthesis abilities.
• Knowledge of knowledge management systems and learning frameworks.
• Experience in qualitative data collection and storytelling.
• Proficiency in Microsoft Office Suite and cloud-based information management systems.
• Familiar with the various tools used in the field for program monitoring
• Excellent English communication skills (oral and written)
• Knowledge of MS Office, websites, Outlook, and Lotus Notes
• Commitment to World Vision Core Values and Mission Statement
• Ability to exhibit exemplary lifestyle as interpreted in a specific local culture context
• Agreement with World Vision’s ethos
• Cross-cultural sensitivity, flexible world view, emotional maturity, and physical stamina
• Minimum 3-5 years of relevant professional experience in knowledge management, documentation, communications, learning, or reporting within humanitarian and development programs.
• Experience working in Rohingya response, climate adaptation, resilience, environmental, or humanitarian programming is highly desirable.
• Proven experience in developing case studies, success stories, technical reports, and communication products.
• Experience with donor-funded projects and reporting requirements.

Required Language(s)

English, Bangla and Rohingya

Required Travel And/or Work Environment Accommodations

• Must be willing and able to travel working are/in the country
• Some project locations may be in remote areas. Staff are expected to live in the location for short periods
• Committed to World Vision Ethos, Mission, Vision, and Core Values

Salary

Negotiable

Employment Status

Full Time

World Vision is committed to first do no harm to children or adult beneficiaries, to respect the rights of all beneficiaries, and to uphold the best interests of children as a primary consideration in all actions and decisions: accordingly, all the recruits will go through specific checks and compliance procedures in accordance to its Child and Adult Safeguarding Policy.

World Vision Bangladesh has zero tolerance towards incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work.

World Vision Bangladesh as Child Safe Organization discourages anyone to apply with prior record of conviction related with child neglect, abuse and exploitation.

Women & Persons with Disability are highly encouraged to apply.

Applicant Types Accepted

Local Applicants Only