Key Account Manager

Rentokil Initial; Pasig; On-site; PHP 390,600 - 558,000; Full time

Benefits offered by this job

Health Insurance

Paid Non-working Holidays

Annual Pay Increase

Vacation Leave

Birthday Leave

Job summary

A leading pest control and hygiene services company is looking for a Key Account Manager in Pasig City, Philippines. The ideal candidate will have a Bachelor's Degree in a related field and 2-3 years of experience in Sales or Customer Service. Responsibilities include managing customer satisfaction, ensuring compliance with company standards, and delivering exceptional service. The role offers various benefits including health insurance, paid leaves, and performance evaluations leading to annual pay increases.

Qualifications

• 2 to 3 years of related experience focusing on Sales and Customer Service.
• Strong inclination towards customer relationship management.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Manage customer needs and ensure satisfaction.
• Drive cash collection for customers.
• Deliver outstanding customer care service.
• Conduct regular customer inspections and visits.

Skills

Sales orientation

Customer service expertise

Communication skills

Proficiency in MS Office

Education

Bachelor's Degree in Agriculture or related field

Job description

Rentokil Initial is an international business services company employing 68,400 colleagues across 91 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil Initial Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Key Account / Customer Management

• Manage customer needs and ensure customer satisfaction and long‑term relationship
• Deliver speedy and quality action to changing customer needs, market conditions and competitor activity
• Manage customer's account and ensure good credit status and effective cash collections
• Prevent contract terminations and achieve customer retention
• Achieve Key Accounts KPI
• Enable effective communication between customer and cross‑functional team in order to provide strong team representation to meet the customer's expectations.
• Ensure compliance to standard process, procedures and quality standards
• Monitor competitor activities and act on counter measures.
• Promote company products and services
• Resolve customers' complaints with urgency and in accordance with company policy.

People Management

• Conduct weekly KA alignment meeting
• Ensure communication and understanding of company objectives and policies among KA team
• Lead synergy with cross‑functional teams and managers
• Take action for self‑improvement either through private study, membership of suitable associations and attendance at courses

Credit Management

• Drive cash collection and achieve DSO target across the customer base
• Ensure customer credit is kept within the targeted guidelines of the business.
• Ensure team understanding and compliance to agreed policy on credit management

Customer Care Service

• Deliver outstanding customer care service through the Customer Contact Strategy
• Continuously improve customer needs by developing good customer relationships through monthly face‑to‑face visits
• Work closely and leverage with cross‑functional team members to develop strategic approaches and customer solutions
• Enable cross‑functional teams by properly managing customer expectations at the onset of the sale.

KPI Management

• Revenue
• Profit
• Customer / Colleague Retention
• Zero Terminations
• DSO

Administration and Policy Directive

• Ensure accuracy and completeness of required documents for both Pest and Hygiene for New Business and Jobs Sales prior to service or treatment
• Ensure on‑time and accurate Sales reports
• Prevent and resolve terminations and complaints; and act efficiently on inquiries, orders and other sales documents
• Manage day‑to‑day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls
• Develop, recommend and implement policies that would increase productivity thereby realizing and achieving sales targets, reduce customer complaints, and controls that would minimize if not eliminate risk & losses to the business

Customer Development

• Resolve customer complaints & inquiries with urgency and importance following the company SOPs and 2/24 promise
• Conduct regular quality inspection and customer visit to maintain good business relationship and improve customer retention
• Act on potential sales and collection opportunities on the service area to generate incremental business, up‑selling and improve cash collection
• Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers' requirement.

Do you have what it takes? If you want to be considered for this role you will need:

• Preferably candidates with Bachelor's Degree in Agriculture major in Entomology, Microbiology or BS Biology.
• Preferably 2 to 3 years related experience with strong inclination to Sales and/or Customer Service Relationship.
• With excellent communications skills
• Proficient in MS Offices
• Willing to work in Brgy. Kalawaan, Pasig City

Benefits

• Benefits From Start Date:
  • HMO (Health Insurance)
  • Group Personal Accident Insurance
  • Group Term Life Insurance
  • 13th Month Pay
  • Paid Non working holidays
• Benefits after 6 months of continuous work and pass the performance evaluation:
  • Annual pay increase
  • Vacation Leave
  • Sick Leave (with cash conversion)
  • Birthday Leave
  • Paternity/Maternity Leave
  • Matrimonial Leave
  • Bereavement Leave
  • Other perks

Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!