Service Planner - Cebu

Rentokil Initial; Mandaue; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO (Health Insurance)

Paternity / Maternity Leave

Group Personal Accident Insurance

Group Term Life Insurance

Paid Non working holidays

13th Month Pay & other Statutory perks

Job summary

Rentokil Initial Philippines is seeking an administrative professional to support service delivery and scheduling across contracts & jobs. You will coordinate with the service team, prepare reports, and ensure smooth operation of the IBS system.

The role requires a college graduate with administrative exposure, strong communication, and willingness to learn. This on-site position offers growth opportunities and a structured benefits package.

Qualifications

• College graduate with administrative exposure in customer service, scheduling, planning and people management.
• Fast Learner and can work with minimum supervision.
• Good communication skills and customer service oriented.
• Willing to be trained for career growth.

Responsibilities

• Executes service scheduling of all contract & job sales, effectively communicates and responds to clients' service requirements and queries within the Portfolio.
• Ensure timely preparation, monitoring and coordination of advanced fixed schedule for zone in alignment Service Supervisors.
• Assists Service team in communicating service concerns and treatment schedule with customer.
• Ensures timely and accurate submission of monthly State of Service (SOS).
• Prepares the SOR (service order reports) of confirmed schedules for transmittal to service supervisors.
• Daily encoding of treatment in IBS system and submit all served SOR's to accounting / Revenue Officer for invoice attachment.
• Prepares necessary documents such as Certification for Contracts and Termite service upon client's request.

Skills

Customer service

Scheduling

Planning

People management

Communication skills

Fast learner

Education

College degree

Tools

IBS system

Job description

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 91 countries.

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 91 countries. We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018. Philippine Best Employer Brand Awards 2019. Find out more on careers.rentokil-initial.com

Requirements

Your day-to-day responsibilities will include:

Service Delivery

• Executes service scheduling of all contract & job sales, effectively communicates and responds to clients' service requirements and queries within the Portfolio;
• Ensure timely preparation, monitoring and coordination of advanced fixed schedule for zone in alignment Service Supervisors
• Assists Service team in communicating service concerns and treatment schedule with customer
• Ensures timely and accurate submission of monthly State of Service (SOS).
• Prepares the SOR (service order reports) of confirmed schedules for transmittal to service supervisors.
• Daily encoding of treatment in IBS system and submit all served SOR's to accounting / Revenue Officer for invoice attachment.
• Prepares necessary document such as Certification for Contracts and Termite service upon client's request.

Administration and Policy Directive

• Ensures all required reports and returns are submitted on time, prepared accurately and in line with the business requirements, both local and regional.
• Monitor and ensure all required documents like Treatment Instruction, Account Checklist, etc. are available and complete for New Business and Jobs Sales prior to any service scheduling.
• Develop, recommend and implement policies that would increase service productivity and quality, reduce customer complaints and controls that would minimize if not eliminate risk & losses to the business.
• Maintain accurate records and submit on time all reports and documents as required by management.

Customer Development

• Ensure proper coordination, monitoring, handling and follow up of all customer service complaints and concerns (2/24).
• Attend required trainings, meetings, conferences necessary for business growth and government legislation compliance

Do you have what it takes? If you want to be considered for this role you will need:

• College graduate with administrative exposure in the areas of customer service relationship, scheduling, planning, and people management.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.

Benefits

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date

• HMO (Health Insurance)
• Paternity / Maternity Leave (if applicable)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay & other Statutory benefits

Benefits after 6 months of continuous work and pass the performance evaluation:

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Matrimonial Leave
• Bereavement Leave
• Rice Subsidy

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.