Junior Technical Support Coordinator

Adaca; Taguig; Remote; PHP 400,000 - 600,000; Full time

Job summary

A software development solutions company is seeking a motivated Junior Technical Support to aid UK operations. This role offers the potential for long-term career growth, requiring problem-solving skills and excellent communication. Candidates with a degree in IT or related fields are preferred. Experience isn't mandatory; ambition and a customer-focused mindset will be prioritized. This position is flexible for UK hours and offers training in technical systems.

Qualifications

• Strong problem-solving skills and eagerness to learn new technologies.
• Excellent communicators; able to explain technical concepts to non-technical stakeholders.
• Demonstrated ambition to grow into advanced roles.

Responsibilities

• Provide first-level support to end users.
• Troubleshoot technical problems and document incidents.
• Collaborate with internal teams to escalate unresolved issues.

Skills

Problem-solving

Communication

Analytical skills

Education

Degree in Computer Science, IT, or related field

Job description

Things To Know Before Applying

You must have your own work equipment. You are able to work remotely. You can work full-time for this role. Experience working with clients/companies outside PH is an advantage.

Role Summary

We are seeking highly motivated and ambitious Junior Technical Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours. This is a long-term career opportunity — our solutions and industries require 18–24 months of structured learning before mastery. We are seeking individuals committed to developing with us over multiple years.

Duties And Responsibilities

• Provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
• Troubleshoot technical problems, document incidents, and ensure timely resolution.
• Collaborate with internal teams to escalate unresolved issues and follow up on progress.
• Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
• Participate in continuous improvement initiatives to enhance support processes and user experience.
• Prepare and maintain helpdesk documentation and user guides as needed.

Qualifications

A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered. Strong problem-solving skills and an eagerness to learn new systems and technologies. Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are an excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.

Demonstrated ambition to grow into advanced roles within the company. Clear progression pathways into roles such as Business Analyst, QA, Consulting, Developer, or Product Specialist. Flexibility to work UK or US operational hours, depending on business needs. Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.

Hiring Process

• Phone screening
• Technical Test
• Behavioral interview
• Client interview

About Adaca

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.