Junior Supervisor, Poker Room

Melco Resorts & Entertainment; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading gaming establishment seeks a Junior Supervisor for its Poker Room to oversee operations and ensure compliance with gaming regulations. The ideal candidate will have customer service experience and previous poker dealer experience. This full-time role requires strong communication skills and the ability to manage staff. Candidates should be professional, organized, and available to work varied shifts, including nights and weekends.

Qualifications

• Strong organizational and multitasking abilities.
• Professional appearance and behavior.
• Ability to work varied shifts.

Responsibilities

• Supervise poker games ensuring compliance.
• Monitor game flow and dealer performance.
• Organize poker tournaments and special events.

Skills

Customer service

Casino operations background

Prior experience as a poker dealer

Strong knowledge of poker rules

Excellent communication skills

Problem-solving abilities

Education

Tertiary Education (Preferred but not essential)

Tools

Casino management systems

Job description

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REQ12715 Junior Supervisor, Poker Room (Open)

Position Summary

The Junior Supervisor, Poker Room oversees the operations of poker games in a casino or gaming establishment. This role ensures games are conducted efficiently, fairly, and in compliance with established rules and regulations while maintaining high customer service standards and a positive gaming experience.

Primary Responsibilities

• Supervise poker games to ensure compliance with rules, house policies, and gaming regulations.
• Monitor game flow, player conduct, and dealer performance to maintain fairness and security.
• Responsible for all Poker Room operations when on duty.
• Assist in organizing and managing poker tournaments or special events.
• Promote house promotions and engage players to enhance their gaming experience.
• Handle disputes or conflicts with diplomacy and professionalism.
• Performs other tasks as assigned by immediate superior
  
  

Qualifications

I. Experience

• Customer service
• Casino operations background
  
  

II. Education

Tertiary Education Is Preferred But Not Essential.

III. Skills / Competencies

• Prior experience as a poker dealer in the gaming industry
• Strong knowledge of poker rules, strategies, and house policies
• Excellent communication and interpersonal skills.
• Ability to manage and motivate staff.
• Problem-solving and conflict-resolution abilities
  
  

IV. Other Attributes

• Strong organizational and multitasking abilities
• Proficiency in basic computer software and casino management systems
• Friendly and approachable demeanor
• Professional appearance and behavior
• Pleasing personality
• Ability to remain calm under pressure and work in a fast-paced environment
• Must be able to work varied shifts, including nights, weekends, and public holidays.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers, Gambling Facilities and Casinos, and Hospitality

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