Junior Software Developer

SM Investments Corporation; Pasay; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading Philippine company is looking for a Platform Specialist to assist in managing their Loyalty and Membership platform. The role involves providing day-to-day support, collaborating with product teams to resolve issues, and developing technical documentation. Ideal candidates should have a Bachelor's degree in a relevant field and 2+ years of experience in technical product management. Strong communication and problem-solving skills are crucial.

Qualifications

• 2+ years of work experience in technical product management or equivalent.
• Comfortable working with technical teams.
• Ability to identify requirements and categorize issues.

Responsibilities

• Provide support for DAC's core Loyalty and Membership platform.
• Engage and collaborate with product teams to resolve customer issues.
• Develop and maintain technical documentation for the platform.

Skills

Excellent communication skills, verbal and written

Time-management skills

Quality assurance for escalated support requests

Ability to communicate complex ideas

Attention to detail

Initiative to challenge processes

Quick learning

Education

Bachelor's degree in Computer Science, Statistics, Information Systems or other quantitative field

Tools

CMS Platform

UI/UX design

Web APIs

Cloud technologies

Job description

Please note that this job description is provided for informational purposes only, and applicants should apply through the official channels.

Job Summary

The Platform Specialist will assist in the management of the Loyalty and Membership platform of Digital Advantage Corp, providing day-to-day support to deliver products, programs, and experience aligned to management strategy.

Responsibilities

• Provide support for DAC's core Loyalty and Membership platform
• Directly engage and collaborate with product and build teams to quickly resolve customer issues or reported bugs
• Work closely with collaborative cross-functional teams to deploy, test, and optimize platform applications and services
• Prioritize, engage, and respond to support inquiries regarding product, functionality, performance, and security
• Develop, author, and maintain internal and customer-facing technical documentation for the platform managed
• Compile, prioritize, and report feature requests for product direction and implementation

Requirements

• Excellent communication skills, verbal and written, and time-management skills
• Experience serving as quality assurance for escalated support requests and bugs
• Ability to communicate complex ideas to technical and non-technical persons
• Ability to identify requirements and categorize/prioritize issues
• Exceptional attention to detail
• Initiative to challenge processes and improve results
• Bachelor's degree in Computer Science, Statistics, Information Systems, or other quantitative field
• 2+ years of work experience in technical product management (or equivalent)
• Must be a quick learner and familiar with working in a CMS Platform
• Experience with UI/UX design, Web APIs, and authentication protocols a plus
• Comfortable working with technical teams and sufficient depth of tech knowledge to engage in problem-solving
• Knowledge in key cloud technologies a plus

Company Overview

SM is the leading Philippine company that is invested in market-leading businesses in retail, banking, and property. It also invests in ventures that can capture the high growth opportunities in the emerging Philippine economy.

SM is an equal opportunities employer and welcomes applications from qualified candidates.