Junior Service Desk Analyst

Eastvantage; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A dynamic IT company in Taguig is seeking a motivated Junior Service Desk Analyst to provide first-level technical support to internal users. The ideal candidate should have experience in technical support, excellent communication skills, and the ability to solve problems efficiently. Join our innovative team and kickstart your career in IT!

Qualifications

• 1 year of experience in a similar role or relevant technical support experience.
• Strong understanding of computer systems, networks, and software applications.
• Excellent communication skills with a customer-focused mindset.

Responsibilities

• Provide technical support and troubleshooting for hardware and software issues.
• Monitor and manage ticketing system to ensure prompt issue resolution.
• Collaborate with the IT team to implement solutions for recurring problems.

Skills

Technical support

Communication skills

Problem-solving

Prioritization

Job description

Overview

🌟 We're Hiring: Junior Service Desk Analyst! 🌟

We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction.

Location

Location: Taguig, Philippines

Work Mode

Work Mode: Work From Office

Role

Role: Junior Service Desk Analyst

Responsibilities

• Provide technical support and troubleshooting for hardware and software issues
• Respond to service requests via phone, email, or chat in a professional manner
• Monitor and manage ticketing system to ensure prompt issue resolution
• Assist in maintaining IT documentation and user manuals
• Collaborate with the IT team to implement solutions for recurring problems
• Participate in training sessions for new technologies as needed

Qualifications

• 1 year of experience in a similar role or relevant technical support experience
• Strong understanding of computer systems, networks, and software applications
• Excellent communication skills with a customer-focused mindset
• Ability to work well under pressure and prioritize tasks effectively
• Familiarity with ticketing systems and remote support tools is a plus
• A proactive attitude towards problem-solving and continuous learning

Ready to kickstart your career? 🚀 Apply now and be part of our innovative team!