Junior Product Manager - REMOTE

SupportNinja; Metro Manila; Remote; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Competitive compensation

Retirement Savings Program

Life Insurance

HMO coverage

Paid time off

Bonus and incentive plans

Skills training opportunities

Employee Referral Program

Job summary

SupportNinja is looking for a dedicated Product Manager to manage the lifecycle of digital applications that solve real user problems. You will lead market research, develop product features, and ensure successful product launches.

The ideal candidate has over 3 years of experience in product management, is skilled in customer experience research, and possesses outstanding communication skills. Join SupportNinja for competitive benefits and opportunities for growth.

Qualifications

• Minimum of three years of experience in product management, preferably with digital products.
• Hands-on experience in qualitative user research and quantitative analysis.
• Experience applying testing frameworks to improve product adoption.

Responsibilities

• Own and define product features and roadmap aligned with business goals.
• Design and execute market research and competitive analysis.
• Conduct customer discovery and usability testing to validate prototypes.

Skills

Product management

Qualitative research

Quantitative analysis

User research

Communication skills

Tools

Firebase

Amplitude

Hotjar

GA4

Jira

ClickUp

Job description

Work Setup: Remote - Philippines

Schedule: 7pm- 4am MNL, M-F

Equipment: Company Provided

Type of Contract: Full-Time

Job Summary: TheProduct Managerowns the end-to-end lifecycle of new and existingdigital applications, ensuring they solve real user problems and support business growth. This role combines product management with customer experience research, conductingmarket and usability research and developing adoption strategies to support successfulproduct launches and long term user retention.

What does a day in the life of a Product Manager look like?

• Own and define product features and roadmap, ensuring alignment with business goals and the customer journey.
• Design and execute market research and competitive analysis to identify market gaps, user personas, and emerging customer needs.
• Conduct customer discovery, user interviews, and usability testing to identify friction points and validate prototypes before development.
• Develop onboarding flows and adoption strategies to support user acquisition and product adoption.
• Partner with Engineering, UX/UI Designers, Customer Success, and Marketing to translate customer insights into feature specifications (PRDs) and user stories.
• Lead the creation and maintenance of product documentation, including feature specifications, release notes, and SOPs for internal teams.
• Define, track, and analyze key product metrics (e.g., CAC, LTV, churn, DAU/MAU, NPS) to inform feature iteration.
• Partner with customer-facing teams to deliver product enablement training, ensuring support staff are aligned with the customer journey.
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of product management methodologies, customer experience research, and industry best practices through training and learning initiatives
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Product Manager?

• Minimum of three (3) years of experience in product management, preferably owning digital products, mobile/web applications, or SaaS solutions.
• Hands-on experience conducting qualitative user research (e.g., usability testing, customer interviews) and quantitative analysis.
• Experience applying testing and optimization frameworks (e.g., A/B testing, funnel analysis, onboarding flow design) to improve product adoption.
• Experience with product analytics platforms (e.g., Firebase, Amplitude, Hotjar, GA4) and agile project management tools (e.g., Jira, ClickUp).
• Outstanding communication skills, with the ability to translate user feedback into clear technical requirements.

Ninja Perks and Benefits

Full time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO coverage starting on Day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Beautiful office space with a free lunch provided daily for onsite employees
• Employee Referral Program

Experienceinfinite funso you can haveinfinite growth. Discover aBetter Way to Grow! Are you ready?