Junior Operations Manager

Clark Outsourcing; Angeles; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in BPO is seeking a Junior Operations Manager to support administrative and scheduling operations. The role involves enhancing customer service, coordinating staff schedules, and ensuring efficient communication between patients and caregivers. Ideal candidates will have a background in healthcare scheduling and be ready to advance in operations leadership.

Benefits

HMO with prescription coverage

Paid holidays and Earned PTO

Travel opportunities to the US, UK, and Australia

Access to CO Academy for growth

Salary loans up to PHP 1M

Qualifications

• 2-3 years experience in customer service or administrative operations.
• Strong organizational and communication skills.
• Ability to manage workflows in a fast-paced environment.

Responsibilities

• Monitor workflows for scheduling accuracy and patient communication.
• Coordinate with schedulers and healthcare providers for shift coverage.
• Assist in appointment scheduling and patient follow-ups.

Skills

Organizational Skills

Communication Skills

Detail-oriented

Multitasking

Proactive Mindset

Education

Associate's or Bachelor's degree in healthcare administration or business

Tools

Google Workspace

ABS

CT

Outlook

Job description

Position Title: Junior Operations Manager

Work Set Up: On-site

Schedule: 9:00 PM to 6:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The Junior Operations Manager supports daily administrative and scheduling operations with a focus on delivering excellent customer service. Acting as senior support for the Customer Care team, this role ensures efficient appointment scheduling, issue resolution, and smooth communication between staff and patients. Ideal for candidates with healthcare scheduling experience looking to step into operations and quality assurance responsibilities.

What Youll Do:

• Operations & Workflow Support

  • Monitor daily workflows to ensure scheduling accuracy, timely patient communication, and proper documentation across systems (ABS, CT, Outlook, etc.).

  • Serve as a point of contact for team questions and minor escalations related to client or caregiver concerns.

  • Assist in identifying delays, missed follow-ups, or incomplete logs and help coordinate resolution in real-time.

• Customer Care Excellence

  • Support appointment scheduling, patient follow-ups, and care coordination when needed.

  • Ensure patients and caregivers are communicated with in a timely, compassionate, and accurate manner.

  • Participate in reviewing messages and documentation to confirm alignment with client expectations and internal protocols.

• Staff & Schedule Coordination

  • Coordinate with schedulers or do the scheduling, caregivers, and healthcare providers to ensure proper shift coverage.

  • Help manage daily or weekly changes in scheduling needs, including short-notice adjustments, no-shows, or cancellations.

  • Monitor staff handovers and confirm clear EOD notes and log updates are completed.

What Were Looking For:

• Education: Associate's or Bachelor's degree in healthcare administration, business, or related field preferred.

• Experience: 2-3 years in a customer service, scheduling, or administrative operations role within a healthcare or service-based environment.

• Skills:

  • Strong organizational and communication skills

  • Detail-oriented with excellent follow-through

  • Ability to multitask and manage daily workflows in a fast-paced environment

  • Proficient in tools such as ABS, CT, Google Workspace, Outlook, and scheduling systems

  • Professional, proactive, and solution-focused mindset

• Ideal Candidate:

  • Thrives in a team environment but can work independently when needed

  • Has a strong sense of urgency and accountability

  • Understands healthcare scheduling and customer service fundamentals

  • Is ready to take the next step toward operations leadership without full management responsibilities

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!