Junior IT Support Engineer

iScale Solutions; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A technology solutions provider in Metro Manila is seeking an experienced IT Support Specialist to provide first-level remote support for the Airport System. The role involves maintaining server infrastructure and troubleshooting hardware and software issues. The ideal candidate should have a Bachelor’s degree in IT and at least three years of relevant experience. Benefits include a competitive salary, medical insurance, and vacation credits.

Benefits

Competitive salary package

Vacation and Sick Leave credits

Medical, dental, and vision insurance coverage

Qualifications

• Minimum of three years of relevant IT experience.
• Experience with installation, maintenance, configuration, and troubleshooting of Windows workstations.
• Preferential skills in higher knowledge of Windows OS/Windows Server OS.

Responsibilities

• First level remote support on Airport System.
• Maintain and monitor the server infrastructure daily.
• Troubleshoot hardware and software issues.

Skills

Remote support

Hardware troubleshooting

Effective communication in English

Education

Bachelor’s Degree in IT/Computer Application

Tools

Windows Server

Network skills (CCNA)

Job description

Responsibilities

• First level remote support on Airport System (CUPPS: Common Use Passenger Processing System)
• To maintain and monitor the server infrastructure on a daily basis
• Performing daily back-ups and data redundancy
• Handle change requests and software updates
• Troubleshoot hardware issues
• Troubleshoot recurring software/application/host issues ranging from medium to high complexity
• Repair, maintain and support PC’s, Peripherals and CUPPS related hardware
• Delegate tasks to sub-contractors (vendor), provide mentorship and ensure tasks are completed per Collins Aerospace standards.
• Responsible for fulfilling targets outlined in the Service Level Agreement (SLA) such as system operation including server and network.
• He/she will require security clearance to work in any area of the airport where supported equipment is located.
• Prepares system operational manuals and documentation

Qualifications

• Bachelor’s Degree in IT/Computer Application or an equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities
• Minimum of three years of relevant IT experience
• Experience with installation, maintenance, configuration and troubleshooting of Windows workstations on Windows Server environments
• Effective communication in English (written, oral, and presentation skills)
• Preferential skills and experience, Network skills (CCNA), higher knowledge for Windows OS/Windows Server OS

Benefits

• Competitive salary package
• Vacation and Sick Leave credits
• Medical, dental, and vision insurance coverage
• Full implementation of all government mandated benefits and policies
• Opportunity to work with industry-leading experts