Junior Engineer: AV Tech Support & Field Repair

GoldenDuck International Philippines Corporation; Philippines; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Performance Bonus

Annual Company Trip

Job Training

Parking Space

Job summary

A leading technical support firm in Quezon City seeks an experienced technician to provide on-site customer support. The ideal candidate has a Bachelor's Degree in Electrical Engineering and at least 2 years of relevant experience, preferably with an IT background. Responsibilities include troubleshooting, customer coordination, and documentation. This full-time position offers a performance bonus and various employee benefits including training and professional development opportunities.

Qualifications

• Minimum 2 years relevant experience.
• With IT/technical support background preferred.
• Knowledge of audio-visual systems is an advantage.

Responsibilities

• Handle customer concerns and provide technical support.
• Repair, troubleshoot, and document equipment.
• Monitor project status and engineering activities.
• Prepare reports and turnover documents.
• Maintain backup files and system alignment data.
• Ensure proper logging, tracking, and endorsement of service cases.
• Coordinate with customers for issue resolution.
• Report technical issues and defects to management.

Skills

Strong technical and analytical skills

Good communication and customer service skills

Detail-oriented

Flexible

Results-driven

Ability to work with various software and technical tools

Education

Bachelor’s Degree in Electrical Engineering or related field

Job description

GoldenDuck International Philippines Corporation

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Anniversary Gifts, Annual Appraisal

Government Mandated Benefits

Insurance Health & Wellness

Annual Company Trip, Company Equipment, Parking Space

Professional Development

Job Training, Professional Development

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Responsibilities

• Handle customer concerns and provide technical support (onsite and remote)
• Repair, troubleshoot, and document equipment (warranty and chargeable)
• Monitor project status and engineering activities
• Prepare reports, recommendations, and turnover documents
• Maintain backup files and system alignment data
• Ensure proper logging, tracking, and endorsement of service cases
• Coordinate with customers and internal teams for issue resolution
• Report technical issues and defects to management

Job Requirements

• Bachelor’s Degree in Electrical Engineering, Electronics, Electrical Communications, or related field
• Minimum 2 years relevant experience
• With IT/technical support background preferred
• Knowledge of audio-visual systems is an advantage
• Willing to work overtime, night shifts, and travel on short notice

Skills Required

• Strong technical and analytical skills
• Good communication and customer service skills
• Detail-oriented, flexible, and results-driven
• Able to work with various software and technical tools

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Katherine HR

HR GoldenDuck International Philippines Corporation

Active within seven days

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