Junior Credit Product Manager

Buscojobs; Metro Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A leading telecommunications company is seeking a motivated Customer Service representative to provide exceptional support. You will handle inquiries, troubleshoot issues, and document interactions. Ideal candidates will have previous customer service experience and excellent communication skills. This full-time role offers paid training and work-from-home options.

Benefits

Paid training

Health insurance

Life insurance

Opportunities for promotion

Qualifications

• Experience in a customer service or call centre role, preferably in the telecommunications industry.
• Ability to interact with customers in a friendly and professional manner.
• Willingness to work in a fast-paced environment.

Responsibilities

• Handle inbound customer calls and emails to address inquiries.
• Maintain documentation of customer interactions.
• Identify and escalate complex issues to the appropriate team.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Familiarity with CRM systems

Education

At least HS or SHS Graduate

Job description

Job Description

We are seeking a motivated and service-oriented Customer Service representative. In this full-time role, you will be responsible for providing exceptional customer support to our clients in the telecommunications industry.

Key Responsibilities:

• Handling inbound customer calls and emails to address inquiries, troubleshoot issues, and provide solutions
• Maintaining accurate records and documentation of all customer interactions
• Identifying and escalating complex issues to the appropriate team or department
• Providing product and service information to customers and assisting with sales and order processing
• Actively seeking opportunities to improve customer satisfaction and resolve complaints effectively
• Participating in team meetings and training sessions to continuously enhance your knowledge and skills

Qualifications:

• At least HS or SHS Graduate
• Previous experience in a customer service or call centre role, preferably in the telecommunications industry
• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
• Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries and issues
• Familiarity with customer service software and tools, such as CRM systems
• Willingness to work in a fast-paced environment and adapt to changing priorities
• Commitment to delivering high-quality customer service and maintaining a positive, solutions-oriented attitude

What We Offer:

• Paid training
• Work from home
• Health insurance
• Life insurance
• Opportunities for promotion

Equal Opportunity Employer

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.