JOB ID 570: TEAM LEADER

Universal Access and Systems Solutions Inc.; Candaba; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading solutions provider is looking for a Team Leader to guide a team in achieving operational excellence. Responsibilities include analyzing processes for improvement, providing training, and collaborating with quality assurance teams. Candidates must have a bachelor's degree and strong communication skills. The role requires flexibility for shifting schedules, including holidays and extended hours.

Qualifications

• Bachelor's degree in any field is required.
• Good knowledge of CRM software and telephone systems.
• Excellent communication skills in English are essential.

Responsibilities

• Analyze and improve processes within the team.
• Provide training on tools and systems used by the team.
• Collaborate with quality assurance teams to meet client standards.

Skills

Process Improvement

Communication Skills

Negotiation Skills

Computer Programs Knowledge

Education

Bachelor's Degree

Tools

CRM Software

Job description

Overview

Job Location: Pasig and Pampanga

As a Team Leader you will play a crucial role in guiding and leading a team to achieve operational excellence in specific processes or areas within the industry. Your expertise will be instrumental in enhancing efficiency, ensuring adherence to client requirements, and fostering continuous improvement.

Scope Of Work

• Process Improvement: Analyze current processes, identify areas for enhancement, and lead the development and implementation of process improvements.
• Technical Expertise: Provide guidance on the tools and systems relevant to the team’s campaign, ensuring that team members are proficient and up-to-date.
• Training and Development: Develop and deliver comprehensive training programs to keep team members informed about the latest tools, processes, and best practices.
• Quality Assurance Collaboration: Work closely with quality assurance teams to ensure processes meet client requirements and maintain high-quality standards.
• Tracking of Best Practices: Stay informed about industry best practices, identify new tools and technologies, and proactively implement improvements to enhance team efficiency.

Qualifications

• Candidate must possess at least a Bachelor College Degree, any field
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent knowledge of English and clear communication skills
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Amenable to work on shifting schedules, during holidays, and extended hours if needed

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