Japanese - Customer Service Representative

CSS Corp ICT Services; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

18% Night Differential

Convertible SL credits

12 VL, 12 SL and 5 EL

Fun working environment and spacious office

Job summary

CSS Corp ICT Services is looking for a Japanese - Customer Service Representative based in Taguig, Metro Manila. You will effectively communicate with customers in Japanese and English to understand their needs and resolve issues efficiently.

This role requires at least 1 year of experience in customer service, with proficiency in both languages. The company offers benefits including a night differential and a fun working environment.

Qualifications

• At least 1 year of working experience in customer service.
• Fluent in Japanese and English (verbal and written).
• Experience with phone and email communication.

Responsibilities

• Communicate with customers to understand their needs in Japanese.
• Answer customer support tickets and calls professionally.
• Research required information using available resources.

Skills

Business Writing

Interpersonal Skills

Basic Computer Knowledge

Telephone Etiquette

Education

Vocational Diploma / Short Course Certificate

Bachelor's/College Degree

Post Graduate Diploma / Master's Degree

Job description

Japanese - Customer Service Representative

Full-time

CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand‑alone, cloud or mobile‑enabled), and deploying networks. According to a leading analyst agency, CSS Corp has been listed as a challenger for product and technical support services in its latest report.

Responsibilities

• Effectively communicate with customers to understand their needs and demands in Japanese language
• Answer customer support tickets and calls in a professional manner
• Research required information using available resources
• Accurately manage and resolve customer issues
• Route calls to appropriate resource
• Adhere to standard operating procedures required by the process and organization
• Awareness of relevant service levels

Qualifications

• Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field
• Required skill(s): Business Writing
• Required language(s): English, Japanese
• At least 1 year(s) of working experience in the related field is required for this position
• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent
• Fluent in Japanese and English (verbal and written)
• Open to native and non-native speakers
• With phone and email experience (email experience preferred)
• Self-motivated
• Excellent interpersonal skills
• Basic computer knowledge
• Aptitude for learning, understanding and conveying services to members
• Sound knowledge of telephone etiquette

Why Join Us

• 18% Night Differential
• Convertible SL credits
• 12 VL, 12 SL and 5 EL
• Fun working environment and spacious office