Japanese‑Bilingual Virtual Exam Proctor

OP360 (OfficePartners360); Philippines; On-site; PHP 200,880 - 312,480; Full time

Job summary

OP360 (OfficePartners360) is seeking a dedicated Virtual Exam Proctor to join our team. You will oversee and support testing sessions for high-profile clients and test takers, ensuring exams run smoothly while upholding integrity and security.

This role requires strong communication, problem-solving, and technical troubleshooting skills to address connectivity or camera issues and enforce testing rules.

Qualifications

• Minimum 1 year in a customer service or phone support role.
• Proficiency in basic typing and computer skills.
• Familiarity with multi-line phone systems, web-based applications, Google Applications, and Microsoft Office Suite.
• Strong verbal and written communication abilities to effectively interact with customers, test takers, and employees.
• Ability to troubleshoot and resolve issues quickly and effectively, using critical thinking to address challenges that may arise during the testing process.
• Proven ability to maintain a positive attitude and achieve high satisfaction results from both test takers and colleagues.

Responsibilities

• Oversee and monitor virtual exams, ensuring compliance with client-specific rules and guidelines.
• Manage the entire testing session, including Start-Up, submission, and Log-Out processes.
• Facilitate multiple exams simultaneously, ensuring each session runs smoothly and without technical issues.
• Act as a liaison between test takers and the Operations team to resolve technical issues (e.g., connectivity, video/audio problems) that may occur during the exam process.
• Log and document Active Interventions when necessary to maintain the integrity of the exam process, such as: Requesting a re-scan of the test taker’s physical environment., Adjusting camera positioning or room lighting., Stopping unauthorized behaviors (e.g., speaking or reading aloud).
• Participate in and assist with additional projects as needed or assigned, contributing to the overall success of the team and company.

Skills

Customer service

Typing

Google Apps

MS Office

Verbal communication

Written communication

Problem solving

Tools

Multi-line phone systems

Web-based applications

Google Applications

Microsoft Office Suite

Job description

OP360 (OfficePartners360) is seeking a dedicated Virtual Exam Proctor to join our team. You will oversee and support testing sessions for high-profile clients and test takers, ensuring exams run smoothly while upholding integrity and security.

This role requires strong communication, problem-solving, and technical troubleshooting skills to address connectivity or camera issues and enforce testing rules.