Japanese Bilingual - Technical Support Representative (TSR)

HRTX; Taguig; On-site; USD 15,000 - 25,000; Full time

Job summary

A leading company is looking for a Bilingual Agent to join their team in providing exceptional after-sales service for outdoor batteries and mobile power products. The role focuses on customer service, addressing inquiries and resolving issues, and requires strong communication skills and product knowledge. Candidates will work collaboratively in a supportive environment to ensure customer satisfaction and uphold company standards.

Qualifications

• Strong communication skills in English and another language.
• Ability to handle inquiries with empathy and professionalism.
• Basic knowledge of outdoor batteries and mobile power products is a plus.

Responsibilities

• Provide after-sales service for outdoor batteries and mobile power.
• Respond to customer questions about products, warranties, and returns.
• Maintain product knowledge and adhere to company standards.

Skills

Empathy

Professionalism

Customer Service

Job description

As a Bilingual Agent, you will be doing after-sales service for outdoor batteries, mobile power, etc., including customer service such as returns and exchanges, as well as technical support services such as warranty and instruction on how to use.

Role Responsibilities:

Customer Service:

Respond to customer questions regarding queries about the product, warranty, re-order, return and exchanges,

Address customer inquiries and resolve any issues related to orders promptly and professionally.

Handle any customer concerns or issues with empathy and professionalism.

Strive to provide a positive and memorable customer experience on every call

Additional Tasks:

Maintain up-to-date knowledge of products

Adhere to all company procedures and standards for transaction processing and customer service.

Work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction.