Japanese Bilingual Service Desk Agent

Fujitsu Limited; Taguig; Hybrid; PHP 670,000 - 1,004,000; Full time

Job summary

Fujitsu Limited is seeking a Japanese bilingual Service Desk Agent (N2) to provide 1st line support across multiple locations in the country. You will be the primary contact for users, handling incidents, requests and problems with a commitment to timely resolution.

The role requires strong English and Japanese communication skills, proficiency in MS Office, and a professional work ethic. Location flexibility across the country supports a distributed support model and customer-focused service

Qualifications

• Fluent in English and Japanese, written and verbal.
• Proficient with MS Office suite (Word, Excel, PowerPoint).
• Demonstrates good work attitude and ethics.

Responsibilities

• Provide 1st line support for incidents, problems and requests.
• Be the single point of contact for users and manage routine inquiries.
• Follow established processes and document actions taken to resolve issues.
• Escalate complex problems to appropriate teams to meet SLAs.

Skills

English & Japanese communication

MS Office (Word, Excel, PowerPoint)

Professional work attitude

Job description

Location Flexibility: Multiple Locations in Country

Posting Start Date: 10/13/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Japanese Bilingual Service Desk Agent(N2)

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities

• "Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set"
• "of products (e.g. Microsoft products, operating system, basic networking, PCs)."
• "Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service."
• "Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed."
• "Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved."
• "Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis."
• "Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team."
• "Personal Development Takes ownership of own development and has a development plan in place."

Key Performance Indicators

• "Feedback from customers, colleagues and team managers."
• "Technical assessments if applicable"
• "Evidence of sharing and re-use of knowledge."
• "Correct management of processes followed to deliver the service."
• "Percentage of customer problems resolved within required timescales."
• "Meeting service level requirements."

Skills and Experience

• With good English and Japanese communication skills both written and verbal
• MS Office apps (Word, Excel, Powerpoint)
• With Good work attitude and ethics

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.