Japanese Bilingual Customer Success Manager | Cyber Security Solutions | Taguig

Sutherland; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

Join Sutherland as a Customer Success Manager in Metro Manila, where you will lead customer success initiatives, develop relationships, and drive product adoption. This role requires strong communication skills in Japanese and a background in customer success or account management. Enjoy competitive compensation and a rich benefits package that includes professional development opportunities.

Benefits

Competitive compensation package

Paid training

Great HMO Benefits

Life insurance

Paid time-off

Sick leave conversion

Enrich program (Educational support)

Annual performance-based merit increase

Employee recognition

Professional development

Employee Referral Program

All mandatory statutory benefits

Career advancement opportunities

Qualifications

• At least 1 year of enterprise-level customer success or account management experience for a SaaS company.
• Experience leading quarterly and annual customer success reviews.
• Excellent verbal and written communication skills in Japanese (N2/N1/Native).

Responsibilities

• Encourage customers to utilize new features to drive business forward.
• Evaluate churn and downsell risk, proactively address dissatisfaction.
• Conduct regular customer success reviews to maximize investment value.

Skills

Communication

Project Management

Strategic Planning

Education

Bachelor's Degree in Customer Success, Consulting, or Account Management

Job description

Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Success Managerhere in Sutherland.

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Customer Success Manager looking for a global career, do not miss this opportunity!

KEY RESPONSIBILITIES

• Encourage customers to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
• Develop customer relationships, by building trust and ensuring the customer’s needs are met
• Align customers with the enablement resources to drive adoption

MINIMUM QUALIFICATIONS

• At least 1 year direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)
• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
• Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
• Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N2/N1/Native speaker)
• Ensurescustomer satisfactionbyaddressing technical demands andactingas a sales liaison of theprogram
• Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
• Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences

WHAT WE OFFER:

• Competitive compensation package
• Paid training
• Great HMO Benefits
• Life insurance
• Paid time-off
• Sick leave conversion
• Enrich program (Educational support for employees)
• Annual performance-based merit increase
• Employee recognition
• Professional development
• Employee Referral Program
• All mandatory statutory benefits
• Equal employment opportunity
• Career advancement opportunities

Visit our official Social Media Pages and Career Site for more job openings and updates!

• Facebook: https://www.facebook.com/SutherlandPH
• Instagram: sutherlandlifeapac
• Tiktok: sutherlandlifeph
• Career Site: https://www.jobs.sutherlandglobal.com/