ITSD / Service Desk Analyst - START ASAP

Nezda Technologies, Inc.; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading IT services company is seeking an ITSD / Service Desk Analyst in Taguig City, Metro Manila. This full-time position requires 2-3 years of IT support experience, strong technical knowledge, and excellent communication skills. Responsibilities include providing first-line support for IT issues, diagnosing problems, and collaborating with teams. Competitive salary, health insurance, and career development opportunities are offered in a supportive work environment.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive health insurance

Opportunities for career development

Flexible work arrangements

Qualifications

• Minimum of 2-3 years of experience in IT support or service desk role.
• Strong ability to diagnose and resolve IT issues rapidly.
• Proficiency in using IT service management tools and ticketing systems.

Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Document all support activities and maintain accurate records.
• Collaborate with cross-functional teams for IT service integration.

Skills

Technical knowledge

Problem-solving skills

Excellent communication

Customer service skills

Teamwork

Education

Certification in ITIL, CompTIA A+, or similar

Tools

ServiceNow

IT service management tools

Job description

About the role

Nezda Technologies, Inc. is seeking a talented ITSD / Service Desk Analyst to join our dynamic team in Taguig City, Metro Manila. This is a full-time position, and we are looking for an individual who is passionate about providing exceptional IT support and service to our clients.

What you'll be doing

• Provide first-line support for all IT-related issues, including hardware, software, and network connectivity problems

• Respond to incoming service requests in a timely and efficient manner, ensuring customer satisfaction

• Diagnose and troubleshoot a wide range of IT problems, escalating complex issues to the appropriate team members

• Document all support activities and maintain accurate records of all IT incidents and resolutions

• Collaborate with cross-functional teams to ensure seamless integration of IT services

• Contribute to the continuous improvement of IT support processes and procedures

• Participate in projects and initiatives that enhance the overall IT capabilities of the organisation

What we're looking for

• Minimum of 2-3 years of experience in a similar IT support or service desk role

• Strong technical knowledge and problem-solving skills, with the ability to quickly diagnose and resolve a variety of IT issues

• Excellent communication and customer service skills, with the ability to explain complex technical concepts in a clear and understandable manner

• Proficiency in using IT service management tools and ticketing systems

• Proficiency in ServiceNow is required

• Familiarity with common operating systems, software applications, and network technologies

• Ability to work effectively in a team environment and collaborate with cross-functional teams

• Certification in ITIL, CompTIA A+, or other relevant IT support certifications is an advantage

What we offer

At Nezda Technologies, Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits you can expect include:

• Competitive salary and performance-based bonuses

• Comprehensive health insurance coverage

• Opportunities for career development and advancement

• Flexible work arrangements and work-life balance initiatives

• Collaborative and supportive work environment

About us

Nezda Technologies, Inc. is a leading provider of IT solutions and services, serving a diverse range of clients across various industries. Our mission is to empower businesses with cutting-edge technology and exceptional customer support. We are committed to fostering a dynamic, innovative, and inclusive work culture that enables our employees to thrive and contribute to our continued success.

Apply now