IT Technology Analyst Assistant Manager

TASQ Staffing Solutions; Angeles; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Health Maintenance Organization (HMO) coverage

Quarterly performance bonuses

Job summary

A staffing solutions company is seeking an IT Technology Analyst Assistant Manager based in Pampanga. The ideal candidate will have at least 6 years of experience, CCNA or CCNP certification, and expertise in networking and server management. Responsibilities include procurement activities, service transition, and supporting system troubleshooting. Benefits include HMO coverage and quarterly performance bonuses.

Qualifications

• A minimum of 6 years of relevant work experience is required.
• CCNA or CCNP certification is mandatory.
• Must have a customer service-oriented mindset.

Responsibilities

• Gather requirements from stakeholders for procurement.
• Execute service-specific technology migration and upgrades.
• Support troubleshooting system issues with various teams.
• Implement service-specific controls and manage capacity.
• Update assets in asset management systems.

Skills

Networking knowledge

Server management

Cloud adaptations

Cisco switch management

Troubleshooting skills

Customer service orientation

Education

Bachelor's degree in Computer Science, IT, or Engineering

Tools

LAN management

WAN management

Cisco routers

Cisco firewalls

Job description

About the job IT Technology Analyst Assistant Manager

TASQ is currently looking for an IT Technology Analyst Assistant Manager (CCNA or CCNP) for a position based in Clark, Pampanga. The pre-screening interview will be conducted over the phone.

Position Overview

IT Technology Analyst Assistant Manager (CCNA or CCNP)

Qualifications

• Bachelors degree in Computer Science, IT, Engineering, or a related field.
• The candidate must have completed a degree in Computer Science, Information Technology, or a comparable discipline.
• A minimum of 6 years of relevant work experience is required for this role.
• Must have a customer service-oriented mindset and the ability to work in a diverse environment, collaborating with clients and IT professionals from various cultures worldwide.
• Knowledge in networking, server management, and cloud adaptations is essential.
• Experience in IT Incident Management.
• Proficient in managing LAN and WAN networks.
• Familiar with managing Cisco switches, routers, and firewalls.
• Strong troubleshooting skills for IT configurations.
• CCNA or CCNP certification is required.
• If the CCNA certification has expired, candidates should possess Cisco training along with relevant work experience.
• Willingness to work in shifting schedules and on-site in Clark, Pampanga.
• IMPORTANT: Please ensure your CV highlights your experience with Cisco and networking.

Responsibilities

• Procurement: Gather requirements from business stakeholders and initiate requests by raising a Bill of Materials (BOM) with the pricing team to facilitate procurement.
• Service Transition: Execute service-specific technology migration and upgrade activities to complete the service transition plan.
• Service Delivery and Support Process Management: Support the Network, Security, Voice, Server teams, and system engineers in troubleshooting system issues and managing second-level incidents and service requests to align with the service delivery plan.
• Availability & IT Service Continuity, Capacity Management: Implement service-specific controls and processes, conduct routine backup activities, check for power/system/network redundancy, and document capacity parameters specific to services and systems to ensure compliance with service continuity and capacity management.
• IT Asset Lifecycle Management: Collaborate with resource executives to update assets in AMS/CMDB, covering the entire lifecycle of the assets, and provide input for hardware and software upgrades to adhere to asset management policies.

Benefits

• Health Maintenance Organization (HMO) coverage for the employee and two dependents starting on day one.
• Quarterly performance bonuses.