IT System Support (WFH, Australian shift)

Duo Tax Quantity Surveyors Pty Ltd; Metro Manila; Remote; PHP 360,000 - 540,000; Full time

Benefits offered by this job

2 year full-time contract (freelance)

Work from home

International team exposure

Job summary

Duo Tax is hiring an IT professional to troubleshoot, manage web apps, Salesforce CRM, and cloud infrastructure. You will collaborate with senior IT leaders to support continuous learning and development in a fast-paced environment.

The role requires experience in web development, CRM systems, and cloud/CI/CD practices, with an emphasis on AI-driven development tools and proactive problem solving. Metro Manila-based preferred.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or Engineering.
• Experience with web development, database management, and CRM/Salesforce systems.
• Familiarity with cloud platforms, containerization, and CI/CD practices.
• Hands-on familiarity with Agentic AI and autonomous agents.

Responsibilities

• Troubleshoot and resolve technical issues promptly.
• Develop, enhance, and maintain web applications and core platforms.
• Manage CRM systems (Salesforce) and system integrations.
• Support cloud infrastructure and CI/CD deployment pipelines.
• Collaborate with senior IT managers to gather domain knowledge.

Skills

Web development

Database management

CRM/Salesforce

Cloud platforms

CI/CD

AI-driven development tools

Education

Bachelor's degree in Information Technology or Computer Science/Engineering

Tools

Salesforce

Job description

About us:

At Duo Tax, we are committed to efficiency and excellence. We value unique perspectives and encourage you to act on your ideas. You bring the skills and the customer-first mentality; we’ll provide the tools and environment for you to do your best work. We are a dynamic, fast-paced company where everyone rolls up their sleeves and is driven to achieve outstanding results.

About the role

This role involves troubleshooting and resolving technical issues, managing web applications and core business platforms, and supporting cloud infrastructure and CI/CD deployment pipelines. You will work with CRM systems (Salesforce), handle database migrations and maintenance, and collaborate with senior IT Managers and department leads to support continuous learning and development.

Key responsibilities

• Swiftly troubleshoot and resolve technical issues.

• Master both hardware and software configurations for optimal performance.

• Develop, enhance, and maintain web applications and core business platforms.

• Manage CRM systems (Salesforce), business automations, and system integrations.

• Handle database migrations, maintenance, data updates, and ensure overall system integrity.

• Support cloud infrastructure, containerized environments, and CI/CD deployment pipelines.

• Debug and ensure systems run smoothly.

• Collaborate with senior IT Managers and department leads to gather business domain knowledge and clarify task requirements.

• Leverage agentic AI systems and autonomous agent workflows to optimize development and business processes.

About you

• Bachelor's degree in Information Technology or Computer Science/Engineering or similar.

• Experience with web development, database management, and CRM/Salesforce systems.

• Proven ability to deliver quality results and adapt quickly in a fast-paced development environment.

• Familiarity with cloud platforms, containerization, and CI/CD practices.

• Hands-on familiarity with Agentic AI, autonomous agents, and AI-driven development tools.

• Proficiency in setting up and optimising technology.

• Quick problem-solving skills and managing time effectively.

• Updated NBI clearance, or willing to obtain before commencement.

• Must live in Metro Manila and other regions such as Rizal, Cavite, Batangas, Pampanga (Clark only) and Cebu City will be considered.

MUST HAVE:

• Updated NBI clearance, or willing to obtain before commencement.

• Must live in Metro Manila and other regions such as Rizal, Cavite, Batangas, Pampanga (Clark only) and Cebu City will be considered.

• Must have access to a backup power solution and internet to remain operational during interruptions.

• Must have an appropriate professional working setup, including:

  • Windows laptop or workstation

  • Windows PC only Strictly No MacBook's

  • Second monitor

  • Headset and webcam

  • Dedicated GPU

  • Minimum 16GB RAM – 32GB RAM(Ideal)

  • Fast SSD / scratch disk

  • Must have access to a backup power solution and internet to remain operational during interruptions , and a second monitor.

Benefits

• 2 year full-time contract (freelance) with potential extensions for the right candidate (performance based).

• 100% Work from Home role.

• Opportunity to work with international team.

Day Shift Only

• MondaytoFriday,6:30 am to 3:30 pm, MNL time/ (8:30 am to 5:30 pm Sydney Time),fixed Weekends off.