IT SUPPORT STAFF

FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.); Cemex-City of Naga Gawad Kalinga Village; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading IT support firm in Cebu is seeking an IT Support Staff to provide technical assistance and support for IT systems. The ideal candidate will have strong proficiency in operating systems and Microsoft 365 services, along with excellent problem-solving skills. This role offers competitive benefits and opportunities for growth in a collaborative environment.

Benefits

Health Insurance/HMO

Diversed learning & growth opportunities

Accessible Cloud HR platform

Above standard leaves

Qualifications

• Experience in providing first-level technical support for hardware and software issues.
• Ability to troubleshoot and resolve software defects.
• Familiarity with network connectivity maintenance.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Monitor and maintain network connectivity, printers, and IT infrastructure.
• Support communication tools like video conferencing.

Skills

Proficiency in operating systems (Windows, macOS)

Deep knowledge of Microsoft 365 services

Experience with Microsoft Power Platform

Knowledge of networking concepts

Experience with helpdesk software

Understanding of cybersecurity basics

At least 2 years’ experience in IT support role

Job description

Overview

Make your next big career move by applying as KMC Solutions' next IT SUPPORT STAFF.

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Diversed learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve software defects and performance problems.
• Monitor and maintain network connectivity, printers, and other office IT infrastructure.
• Manage user accounts, including password resets and permission changes.
• Respond to and resolve user queries promptly via phone, email, or in-person.
• Support and maintain communication tools such as video conferencing and VoIP.
• Document IT support requests, resolutions, and maintain asset inventory.
• Assist in IT projects, including system upgrades and new deployments.
• Create and update technical documentation for internal systems.
• Stay current with emerging technologies to improve our IT infrastructure.

Qualifications

• Proficiency in operating systems (Windows, macOS).
• Deep knowledge of Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Power Apps, etc.).
• Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Experience with helpdesk software (e.g., Manage Engine, Zendesk).
• Understanding of cybersecurity basics and ITIL frameworks (optional).
• At least 2 years’ experience in the same IT support role.

Soft Skills

• Strong problem-solving and analytical skills.
• Excellent communication to interact with technical and non-technical users and customer service skills.
• Ability to prioritize tasks in a fast-paced environment.

Pre-employment requirements

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team)

Click here to view the complete list of KMC’s pre-employment requirements.

About KMC

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

Job Code : XTN-758C984

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