IT Support Specialist

Avvoka; Manila; Remote; PHP 420,000 - 660,000; Full time

Job summary

Avvoka is seeking an IT Support Specialist to provide first-line support for our globally distributed team across the UK, US, Czech Republic, and the Philippines. You will manage equipment, licenses, and initial tech setups for new joiners and offices, while building automations to speed up IT processes.

In this role, you’ll own end-to-end IT provisioning and support, ensuring smooth operations across time zones.

Qualifications

• Experience providing IT support across a globally distributed workforce.
• Hands-on experience in a Microsoft environment, including Microsoft 365 and Entra ID.
• IT or Computer Science background through education or equivalent experience.

Responsibilities

• Provide first-line IT support to employees across multiple time zones.
• Own equipment management and software license administration across several countries.
• Build workflow automations to streamline IT operations and reduce repetitive work.

Skills

Global IT support

Microsoft 365

Entra ID

Remote support

Education

IT or Computer Science degree

Job description

About This Job

We’re Avvoka

We build legal drafting technology for moments that matter - when the stakes are high, the documents are complex, and speed can’t come at the cost of control.

Our platform helps legal teams move faster through contracts using automation, collaboration, and AI - without taking judgment away from the lawyers who own the risk. We believe technology should amplify expertise, not replace it.

Avvoka is trusted by leading law firms, banks, and global enterprises, and we’ve grown through product strength and word of mouth alone. With headcount and revenue increasing by over 70% year on year, we’re scaling from a product-led success into a globally recognised legal-tech brand.

We’re at an inflection point: evolving how the world’s most sophisticated legal teams work - and building a company where thoughtful people can do the best work of their careers.

The role

You’ll be the person our people turn to when they need technology to just work. As IT Support Specialist, you’ll provide first-line support to colleagues across the UK, US, Czech Republic, and the Philippines - keeping a fast-growing, globally distributed company running smoothly across time zones.

This is a role with real scope. Beyond day-to-day support, you’ll own equipment and licensing, lead tech setups for new joiners and offices, and build the automations that make IT faster and lighter for everyone. In 12 months, you’ll have shaped how a global team experiences its tools - and built the systems that let it scale.

What You’ll Do

Support and resolve

• Provide responsive first-line IT support to employees across the UK, US, Czech Republic, and the Philippines, resolving issues quickly and clearly.
• Be the trusted first point of contact for anything tech, turning frustrating problems into smooth experiences.

Set up and manage

• Own equipment management end to end - procurement, provisioning, tracking, and retrieval across multiple countries.
• Run software license administration, keeping access right-sized, compliant, and cost-effective.
• Lead tech setup for new starters and offices, so people are productive from day one.

Automate and improve

• Build workflow automations that remove repetitive tasks and make IT faster and more reliable.
• Spot patterns in support requests and fix root causes, not just symptoms.

What You’ll Bring

The ideal candidate would have:

• Experience providing IT support across a globally distributed workforce and multiple time zones.
• Strong hands-on experience in a Microsoft environment (Microsoft 365, Entra ID, and related tooling).
• A solution-oriented mindset - you take ownership of problems and see them through to resolution.
• An IT or Computer Science background, whether through education or equivalent experience.
• Confidence working independently and supporting colleagues remotely with clarity and patience.

Bonus Points If You Have

• Experience building workflow automations to streamline IT operations.
• Exposure to equipment and license management at scale across multiple countries.

Equal opportunities

We are an equal opportunity employer that celebrates diversity and inclusion. We welcome applications from individuals of all backgrounds, identities, and experiences - including those from underrepresented groups - and are happy to provide reasonable adjustments for candidates with disabilities during the recruitment process.