IT Support Service Desk Operations Associate

924 Hellmann Shared Service Center Inc.; Pasay; On-site; PHP 260,000 - 360,000; Full time

Job summary

Hellmann is seeking an IT Support Service Desk Operations Associate in Pasay, Philippines. The role focuses on maintaining logistics operations through meticulous IT support, admin tasks, and proactive coordination within the team to ensure service reliability.

The position emphasizes dependability, collaboration, and a forward-thinking mindset to improve processes and solve challenges, contributing to overall operational success.

Qualifications

• Experience in IT service desk or IT admin is a plus.
• Excellent communication and coordination skills.
• Team-oriented with proactive mindset.

Responsibilities

• Provide IT support and incident logging for internal users.
• Coordinate IT support activities with teams.
• Assist in clerical and administrative tasks to support operations.

Skills

IT support

Service desk

Customer service

Communication

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together.

The IT Support Service Desk Operations Associate

The IT Support Service Desk Operations Associate plays a crucial role in maintaining the efficiency and accuracy of logistics operations through meticulous administrative and clerical support. Managing essential office tasks, coordinating IT Support activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

About our Benefits

• A strong Team Spirit and a lot of fun together
• A safe, multi-cultural and inclusive environment
• Individual opportunities for growth and development
• Inclusion and social diversity are firmly anchored values in our corporate culture.

Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers.

Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions.

You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired.