IT Support Officer

TRANSMEDIC PHILIPPINES, INC.; Pasig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in the healthcare technology sector is seeking an IT Support Specialist to provide frontline technical assistance, manage IT resources, and ensure the efficient operation of systems. The ideal candidate will possess a degree in IT-related fields and experience in IT support, demonstrating strong problem-solving skills and attention to detail.

Qualifications

• 1-3 years of experience in IT support or administration.
• Strong knowledge of Windows and MacOS environments.
• Good problem-solving skills and ability to work independently.

Responsibilities

• Provide 1st level technical support to employees onsite and remotely.
• Install, configure, and maintain computer systems and networks.
• Documentation for system configuration and user guides.

Skills

Problem-solving

Communication

Attention to detail

Education

Bachelor's Degree in Computer Engineering

Post Graduate Diploma in Information Technology

Tools

Windows

MacOS

Microsoft 365

Active Directory

Networking

Job description

RESPONSIBILITIES

· Provide 1st level technical support to employees onsite and remotely, diagnosing and resolving issues in a timely and efficient manner.

· Install, configure, and maintain computer systems, networks, printers, application and other IT equipment.

· Software installation, updates, and licensing compliance.

· Server/network performance monitoring, maintenance, patches and system backups.

· Coordinate with third parties or other internal IT resources whenever necessary to resolve issue

· Support IT onboarding/offboarding processes for employees.

· Maintain user accounts, access rights, and data security policies and Office 365

· Documentation relates to system configuration, user guide and processes.

· Procurement, inventory and records tracking of all IT assets, software license, subscription contract and warranty.

· Help enforce IT policies, including cybersecurity and acceptable use.

· Assist on clinical application system integration onsite when require

· Any other IT related tasks as assigned by the Reporting Manager

REQUIREMENTS

· Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Engineering, Computer Science, Information Technology or equivalent

· 1-3 years of experience in a similar IT support or administrator role.

· Strong knowledge of Windows and MacOS environments, Microsoft 365, and common business applications.

· Good problem-solving skills and ability to work independently or as part of a team.

· Knowledge on Windows Client, Active Directory, networking, firewall, access points and NAS storage

· Good communication skills, both written and verbal, must be meticulous and detail-oriented