It Support Engineer

Buscojobs; Metro Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

A global IT infrastructure management company in Metro Manila is seeking a Help Desk Engineer to provide IT support to global users. Responsibilities include troubleshooting various IT issues and ensuring user satisfaction. Ideal candidates have over 2 years of experience in IT support, strong hands-on skills with Active Directory and Microsoft 365, and excellent communication in English. This role offers competitive salary and health benefits.

Benefits

Competitive salary package

Health & life insurance

Transportation service

Company events & team activities

Discounted lunch options

Career growth and promotion opportunities

Qualifications

• 2+ years experience in IT support or helpdesk.
• Strong hands-on experience with Active Directory and Microsoft 365.
• Calm, organized, and solution-oriented under pressure.

Responsibilities

• Provide IT support to global users, mainly in the US.
• Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems.
• Join after-hours support rotation when required.

Skills

IT support experience

Active Directory management

Microsoft 365 experience

VPN setup

Clear English communication

Job description

Job Description

Service Desk / Help Desk Engineer

(Full On-Site, Night Shift – Taguig, BGC)

Department: Service Delivery

Reports to: Technical Team Lead

Work Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGC

Shift: Night Shift (Eastern Time)

What You'll Do

• Provide IT support to global users, mainly in the US
• Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
• Handle tickets via remote tools, email, or phone
• Set up user accounts, laptops, printers, and network access
• Perform basic system checks, updates, and backups
• Support onboarding tasks like account setup and secure access
• Document fixes and solutions in the knowledge base
• Assist senior engineers with escalations and projects
• Join after-hours support rotation when required

What You Need

• 2+ years experience in IT support or helpdesk
• Strong hands-on experience with: Active Directory (user and group management), Microsoft 365 (email, Teams, apps), VPN setup and connectivity, Printers (setup, network printing issues)
• Experience supporting global users (US, UK, AU preferred)
• Clear English communication skills (spoken and written)
• Calm, organized, and solution-oriented under pressure
• Competitive salary package
• Health & life insurance (with dependents)
• Transportation service
• Company events & team activities
• Discounted lunch options
• Career growth and promotion opportunities

About IT By Design

IT By Design is a global IT infrastructure management company headquartered in Jersey City, NJ. We provide 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services to clients worldwide.

Company Note

The original posting may include multiple roles and locations. This refined description presents the first role with its responsibilities and qualifications clearly formatted for readability and compliance with the provided formatting rules.