IT Support Associate: Keeping Tech Running Smoothly

NEG Natural, S.A; Mexico; On-site; MXN 134,000 - 257,000; Full time

Job summary

NEG Natural, S.A. is seeking an IT Helpdesk Support professional to assist internal users, manage incidents, and maintain hardware and software in a growing energy company in Mexico.

You will log and classify help desk tickets, monitor KPIs, and handle basic cybersecurity and training tasks while coordinating with procurement and vendors for equipment and services.

Qualifications

• Technical degree or bachelor’s in CS, IT, or related field.
• 6 months to 2 years of technical support experience.
• Basic knowledge of Windows, Office, hardware, networking, printers, antivirus, and inventory.
• Experience with ticketing systems, Microsoft 365, Active Directory, backups, and documentation desirable.
• Service-oriented attitude, organizational skills, effective communication, proactivity, and problem-solving ability.

Responsibilities

• Providing assistance and technical support to internal users.
• Logging, classifying, and tracking help desk reports, logs, or ticketing systems, as well as monitoring KPIs.
• Installing, configuring, and performing basic maintenance on hardware, printers, peripherals, and authorized software.
• Managing inventory and tracking technology assets, licenses, accessories, and assigned equipment.
• Documenting incidents, solutions, technical processes, and quick-reference guides for users.
• Assisting with basic cybersecurity measures: antivirus, updates, passwords, access control, training, simulations, and best practices.
• Providing basic user training on the use of hardware, digital tools, and printers.
• Assisting with IT procurement, obtaining quotes, managing vendor relations, and receiving equipment or services.
• Preparing equipment and access rights for new hires, as well as handling offboarding or equipment reassignments.

Skills

Technical support

Customer service

Proactive problem-solving

Communication skills

Education

Bachelor’s degree in CS/IT or related field

Technical degree

Tools

Windows OS

Microsoft 365

Active Directory

Office Suite

Printers

Job description

To support the Information Technology department by handling technical requests, performing preventive and corrective equipment maintenance, providing user support, managing basic systems, controlling the technology inventory, and tracking incidents, thereby contributing to the company’s operational continuity and the proper functioning of IT resources.

Key Job Responsibilities:

• Providing assistance and technical support to internal users.
• Logging, classifying, and tracking help desk reports, logs, or ticketing systems, as well as monitoring KPIs.
• Installing, configuring, and performing basic maintenance on hardware, printers, peripherals, and authorized software.
• Managing inventory and tracking technology assets, licenses, accessories, and assigned equipment.
• Documenting incidents, solutions, technical processes, and quick-reference guides for users.
• Assisting with basic cybersecurity measures: antivirus, updates, passwords, access control, training, simulations, and best practices.
• Providing basic user training on the use of hardware, digital tools, and printers.
• Assisting with IT procurement, obtaining quotes, managing vendor relations, and receiving equipment or services.
• Preparing equipment and access rights for new hires, as well as handling offboarding or equipment reassignments.

Qualifications:

• Technical degree or Bachelor’s degree in Computer Science, Systems, IT, Technical Support, Networking, or a related field.
• 6 months to 2 years of experience in technical support.
• Basic knowledge of Windows, Office, hardware, networking, printers, antivirus software, and equipment inventory.
• Experience with ticketing systems, Microsoft 365, Active Directory, backups, and technical documentation is desirable.
• Service-oriented attitude, organizational skills, effective communication, proactivity, and problem-solving ability.

About NEG:

We are one of the leading energy companies in Mexico, we help our customers transition towards more sustainable operations that keep businesses moving forward. As part of theAlfa andAlpek family, we distribute more than 450 million cubic feet per day of natural gas and offer power supply and emission offset instruments to industrial customers in North America, providing innovative solutions for the procurement of energy services and sustainable products.

We are a Great Place to Work

At NEG, leaders establish an exceptional atmosphere for everyone, irrespective of their identity or role. Our emphasis is on encouraging every bit of human capacity within our workforce.

Our values

As part of the Alpek family, our formula for success is simple:

• Act with integrity and responsibility.
• Be innovative.
• Be a team player.
• Commit to excellence.
• Have our customers as the top priority.

WE ARE LOOKING FOR GREAT PEOPLE!

We keep growing and want to attract the best and brightest. Send over your resume and tell us why would you like to join our team. We’d love to hear from you.

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  • Yes, NEG can contact me about future job opportunities for up to 3 years.