IT Support

Hyper Future Ecommerce (Pvt) Ltd.; Angeles; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in eCommerce seeks an IT Support Specialist to assist users with software and hardware issues. The role involves installing and updating software, maintaining IT equipment, troubleshooting problems, and providing technical support. Ideal candidates should hold a bachelor's degree and have strong communication skills. Previous experience from PLDT or Converge is a plus.

Qualifications

• Good understanding of computer systems and various operating systems
• Entry-level position preferred candidates with prior experience from PLDT/Converge

Responsibilities

• Installing and updating software
• Maintaining and servicing hardware and IT equipment
• Running networks and troubleshooting technical problems
• Logging customer or employee queries

Skills

Network troubleshooting

Effective communication

Education

Bachelor's degree in a related field

Job description

IT support specialists must have bachelor's degree in a related field. Entry-level IT support specialists should have a good understanding of computer systems, network troubleshooting, and various operating systems. Should also be able to communicate effectively with users and internet suppliers to resolve issues. (Preferably came from PLDT/Converge)

IT support Specialist helps users with computer and software issues. The responsibilities include:

• Installing and updating software
• Maintaining and servicing hardware and IT equipment
• Running networks
• Troubleshooting technical problems
• Logging customer or employee queries
• Analyzing logs to identify trends and issues
• Providing technical support, advice, and guidance