IT Specialist (Onsite, Rizal)

Kwanii; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading BPO company in the Philippines is seeking an IT Specialist to manage technology systems and provide support for digital operations. Responsibilities include troubleshooting issues, ensuring data security, and maintaining networking equipment. Ideal candidates should possess strong English communication skills and have at least 1 year of IT work experience, although fresh graduates are also encouraged to apply. This full-time, entry-level position offers a competitive salary and various employee benefits.

Benefits

13th Month pay

Paid time off for Sick Leave, Vacation Leave, Emergency Leave

Maternity or Paternity leave

HMO upon regularization

Life insurance upon regularization

Rice, clothing, laundry, and meal allowance

Birthday Treats

Company Events and Treats

Online trainings/Webinars

Career advancement and promotion opportunities

Qualifications

• 1 year of IT work experience in a business environment; fresh graduates are welcome.
• Valid driver's license and own motorcycle for occasional field support.

Responsibilities

• Oversee and maintain the client’s technology systems.
• Troubleshoot and resolve tech-related issues.
• Provide crucial support to digital operations.

Skills

Excellent written and spoken English communication skills

LAN and WAN set-up and troubleshooting

IOS and Windows configuration and troubleshooting

Remote access and support via AnyDesk

Knowledge of data privacy practices

Education

Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent

Tools

Microsoft technologies: MS Office 365, Windows Server 2012 or later

Network engineering equipment such as Cisco or Meraki

Job description

The IT Specialist role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations. This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client’s continued technological success in the industry.

Responsibilities:

• Managing and maintaining the client’s technology systems.
• iPhone and iPad (IOS) configuration and troubleshooting.
• Preventive maintenance of networking equipment such as Cisco and Meraki.
• Providing support for onsite and remote operations.
• Ensuring data security and privacy.
• Collaborating with the team to optimize tech solutions.
• Developing efficient helpdesk processes.
• Serving as an escalation point for complex technical issues.
• Staying updated on emerging technologies and industry trends.
• Maintaining a comprehensive understanding of the clients' IT infrastructure.
• Monitoring and analyzing helpdesk metrics and generating reports.
• Preventive maintenance of computer hardware and software.
• Documentation and implementation of technology projects.

Must-haves:

• Must be based in Antipolo, Rizal.
• Excellent written and spoken English communication skills.
• With 1 year of IT work experience in a business environment – fresh graduates are welcome to apply
• Experience in IT-related disciplines, such as, but not limited to:
  • LAN and WAN set-up and troubleshooting
  • IOS and Windows configuration and troubleshooting
  • Network printer set-up and troubleshooting
  • Microsoft technologies: MS Office 365, Windows Server 2012 or later and Windows 8 or later.
• Experience in remote access and support via AnyDesk.
• Knowledgeable of data privacy practices and laws as they relate to technology issues
• With valid driver's license and own motorcycle for occasional field support, if needed

Nice to haves:

• Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent.
• Familiar with network engineering equipment such as Cisco or Meraki.
• Knowledgeable with Zoom and HubSpot configuration and administration.
• Experience in virtualization technologies to apply to hardware, software, memory, data and network.
• 13th Month pay
• Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
• Maternity or Paternity leave
• HMO upon regularization
• Life insurance upon regularization
• MediCash for personal and dependents use
• Rice, clothing, laundry, and meal allowance
• Birthday Treats
• Company Events and Treats
• Online trainings/Webinars
• Career advancement and promotion opportunities

Job Type:

• Work on-site
• Full-time
• Entry-Level

Schedule:

• Shifting schedule (may include weekends and holidays)

Starts at PHP18,000

Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes.