IT Specialist

Lennor Group; Rosario; Sur place; PHP 368 000 - 614 000; Plein temps

Résumé du poste

PaxSigna is seeking an IT Support professional to provide on-site technical assistance for employees in Cavite Economic Zone. You will diagnose and resolve hardware, software, and network issues while maintaining IT assets and inventories.

The role requires 2+ years in IT support, strong Windows/AD knowledge, and experience with ServiceNow. On-site work with manufacturing environments is expected, with collaboration across IT teams.

Qualifications

• Bachelor's degree in IT or related field.
• 2+ years supporting LAN, network infrastructure, servers, and PCs.
• 1+ year with networking technologies and Microsoft-based systems.
• 1+ year supporting Active Directory and servers in production.
• Experience with Service Desk tools (e.g., ServiceNow).
• Experience with wired and wireless networks, network design/implementation.
• Proficiency in Windows, Outlook, Office, AD, DHCP; device deployment and troubleshooting.

Responsabilités

• Provide technical support for hardware, software, network, and server issues.
• Record, track, and close incidents via the Service Desk system.
• Deliver desktop and end-user support for devices and peripherals.
• Install, configure, maintain, and repair IT equipment and network devices.
• Provide Level 2/3 support for servers and network infra.
• Manage IT asset inventories, PC rollouts, and loaner equipment.
• Escalate complex issues and coordinate with IT teams and vendors.
• Support onboarding, IT orientation, and user training.

Connaissances

English communication

Analytical thinking

Customer service

Problem solving

Team collaboration

Onsite support

Formation

Bachelor's degree in Information Technology

Outils

ServiceNow

Active Directory

Windows OS

DHCP

Description du poste

Job Description:

Company Overview

Our client is an organization operating within the Semicon sector, focused on Manufacturing. The company serves North America and Asia and is committed to delivering quality solutions, operational excellence, and sustainable business growth. Additional information about the organization will be shared with selected candidates at the appropriate stage of the recruitment process.

Location: Cavite Economic Zone

Work Setup: Onsite

Compensation Range: up to ₱55,000

Key Responsibilities

• Provide timely and professional technical support to internal users by diagnosing, troubleshooting, and resolving hardware, software, network, and server-related issues.
• Record, track, monitor, escape, and close incidents and service requests through the Service Desk system, ensuring compliance with established support processes.
• Deliver desktop and end-user support, including PC diagnostics, problem tracking, and troubleshooting of desktops, laptops, monitors, printers, mobile devices, and other IT peripherals.
• Install, configure, update, maintain, and repair IT equipment, including PCs, printers, switches, servers, copiers, and other network-connected devices.
• Provide Level 2 and Level 3 technical support for servers, network infrastructure, and other IT systems as required.
• Deploy new computers, manage PC replacements and rollouts, and maintain accurate IT asset inventories, records, and loaner equipment.
• Escalate complex technical issues to the appropriate support teams and coordinate with IT managers and team leads to prioritize incidents and service requests.
• Work with IT vendors, suppliers, and the Purchasing team to evaluate, source, and procure IT hardware, network equipment, and related resources.
• Support employee onboarding, IT orientation, and end-user training to ensure users can effectively access and operate required systems and equipment.
• Provide technical support for manufacturing systems and help ensure IT operations comply with organizational policies, quality standards, and safety requirements.

Required Qualifications

• Bachelor's degree in Information Technology or a related field.
• At least 2 years of experience supporting LAN, network infrastructure, servers, and personal computers.
• At least 1 year of experience working with networking technologies and Microsoft-based systems.
• At least 1 year of experience supporting Active Directory and servers in a production environment.
• Experience using Service Desk or IT service management tools, such as ServiceNow.
• Experience supporting wired and wireless network environments, including network design and implementation.
• Proficiency in Microsoft Windows operating systems, Microsoft Outlook, Microsoft Office, Active Directory, domain account administration, and DHCP.
• Experience configuring and supporting end-user devices, including desktops, laptops, and iOS/Android mobile devices.
• Strong hands-on experience in network and infrastructure support, including LAN/WLAN environments, servers, switches, VoIP systems, wireless access points, and printing devices.
• Ability to deploy, configure, maintain, and troubleshoot computers and network-connected peripherals.
• Strong analytical, diagnostic, and problem-solving skills, with the ability to identify root causes and resolve technical issues effectively.
• Excellent written and verbal English communication skills, with a patient, customer-focused, and service-oriented approach.

Preferred Qualifications

• Relevant industry certifications, such as Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA).
• Experience supporting enterprise infrastructure environments involving Dell servers, VxRail, Nutanix, Cisco Catalyst 9300 switches, and Cisco VoIP solutions.
• Experience supporting IT operations in manufacturing environments.
• Experience coordinating with third-party IT vendors and suppliers for equipment procurement, troubleshooting, and technical support.

Required Skills & Technologies

• Operating Systems and Productivity Tools: Microsoft Windows, Microsoft Outlook, Microsoft Office.
• Identity and Network Services: Active Directory, domain account administration, DHCP.
• Networking: LAN, WLAN, wired and wireless network design and implementation, network switches, wireless access points.
• Server and Infrastructure Support: Dell Servers, VxRail, Nutanix, server maintenance, infrastructure troubleshooting.
• Network and Communication Equipment: Cisco Catalyst 9300 switches, Cisco VoIP, printers, copiers, and multifunction devices.
• End-User Computing: Desktop and laptop deployment, PC configuration, mobile device support (iOS/Android), peripheral installation and troubleshooting.
• IT Service Management: Service Desk systems, incident management, service request tracking, escalation, and resolution.
• IT Asset Management: Hardware deployment, inventory control, PC rollouts, asset documentation, and loaner equipment management.
• Core Competencies: Technical troubleshooting, problem-solving, customer service, user training, vendor coordination, and technical communication.

About Paxsigna

PaxSigna is a specialist talent solutions division of the Lennor Group focused on Technology, Semiconductor & Electronics, and Advanced Engineering. We partner with startups, growth-stage businesses, and multinational enterprises to connect exceptional talent with transformative opportunities across highly specialized markets.

EQUAL OPPORTUNITY STATEMENT

PaxSigna is committed to fostering an inclusive and equitable recruitment process. All qualified applicants will receive consideration based on their qualifications, experience, capabilities, and business requirements.

DATA PRIVACY NOTICE

By submitting your application, you acknowledge that your personal information may be collected, processed, stored, and shared with authorized stakeholders solely for recruitment-related purposes in accordance with applicable data privacy laws and regulations.

LEGAL NOTICE

PaxSigna is a specialist talent solutions division of the Lennor Group. Recruitment and talent acquisition services are facilitated through Lennor Metier Consulting Philippines, Inc., the group's duly registered operating entity in the Philippines.