It Servicedesk Specialist

Buscojobs; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading recruitment platform is seeking a Process Developer in Customer Service to handle customer inquiries via calls and emails. The ideal candidate should be a graduate and possess strong communication and problem-solving skills. Prior customer service experience is preferred. This role requires flexibility, including evenings and weekends, and offers opportunities for career advancement.

Qualifications

• Customer service experience, preferably in financial services.
• Ability to handle a high volume of customer inquiries efficiently.
• Positive and professional attitude required.

Responsibilities

• Receive and respond to customer calls, emails, and chats.
• Resolve customer issues in a professional manner.
• Maintain accurate records of customer interactions.

Skills

Strong written and verbal communication skills

Strong numeracy and problem-solving skills

Ability to work in a fast-paced environment

Attention to detail

Education

High School or Senior High School Graduate

Job description

Inviting applications for the role of Process Developer, Customer Service

In this role, you will support customers in English via calls and emails.

Responsibilities:

• Receive and respond to customer calls, emails and chats; capture and verify required information
• Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
• Resolve customer issues and concerns in a professional and efficient manner
• Maintain accurate records of customer interactions and resolutions
• Effectively communicate solutions and recommendations to clients
• Stay up to date with product and service offerings to provide accurate information to customers
• Meet or exceed established performance metrics, such as response time and customer satisfaction
• Meet or exceed quality assurance targets
• Effective Client Account Management to drive client advocacy

Qualifications we seek in you:

Minimum Qualifications:

• High School or Senior High School Graduate
• Customer service experience, preferably in financial services
• Strong written and verbal communication skills
• Strong numeracy and problem-solving skills
• Ability to work in a fast-paced environment and handle a high volume of customer inquiries
• Strong attention to detail and ability to maintain accurate records. - Positive and professional attitude

Open to flexible schedule, including evenings and weekends

Preferred Qualifications/ Skills

• Communication (written / insights synthesis and reporting in a presentation)
• Decision making / critical thinking

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.