IT Service Desk Specialist – Growth & Impact

Cognizant Softvision, LLC; Philippines; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Growth opportunities

Career development

Job summary

Cognizant Softvision, LLC is seeking a Customer Support representative to handle café domain inquiries and POS/PMS-related questions. The role involves inbound and outbound calls, email and chat support, and adherence to verification and incident-handling processes.

Candidates should have at least 6 months of CSR experience in BPO or similar settings and a High School diploma. The position requires project-based work for 3 months with opportunities for growth.

Qualifications

• High School Graduate is required.
• Minimum of 6 months experience in TSR/ITHD/ITSD or BPO CSR.

Responsibilities

• Handle inbound and outbound calls for café/store points of contact.
• Respond to customer inquiries via phone, email, or chat with accuracy and professionalism.
• Follow account verification procedures and adhere to POS/PMS incident handling requirements.
• Create incidents in the ticketing tool and track tickets through resolution.
• Escalate issues when timely resolution is not available.

Skills

Customer service

Call handling

Communication skills

Problem solving

Education

High School Graduate

Tools

Ticketing system

CRM tools

Job description

Cognizant Softvision, LLC is seeking a Customer Support representative to handle café domain inquiries and POS/PMS-related questions. The role involves inbound and outbound calls, email and chat support, and adherence to verification and incident-handling processes.

Candidates should have at least 6 months of CSR experience in BPO or similar settings and a High School diploma. The position requires project-based work for 3 months with opportunities for growth.