IT Service Desk Representative (Hybrid: 1x a week on-site)

Insight; Metro Manila; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A leading IT service provider is looking for an IT Service Desk Representative in Metro Manila. The role involves supporting desktop hardware, software, and telecommunications while ensuring excellent customer service. Candidates should hold a Bachelor's degree and have some helpdesk experience. Benefits include flexible working arrangements and opportunities for career growth.

Benefits

Work from another location for up to 30 days per year

Qualifications

• 1 year/6 months IT helpdesk experience in a corporate environment preferred.
• Flexibility with work schedule is necessary.

Responsibilities

• Manage issues through multiple forms of inbound requests.
• Instruct end-users in the appropriate use of equipment and software.
• Accurately log calls and tickets following tracking protocols.
• Troubleshoot hardware/software and desktop application issues.
• Work closely with other team members for improvement suggestions.

Skills

Excellent customer service

Interpersonal communication

Education

Bachelor’s degree

Job description

About the role

The IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service, this a great place for you. Insight values employees who want to grow within the organization.

Responsibilities

• Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking/ticketing databases
• Instruct end-users in the appropriate use of equipment, software, and/or reference materials
• Data entry (management of data) - accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols
• Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals
• Work closely with other team members to identify and suggest resolutions and improvements
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career

What we’re looking for

• Bachelor’s degree holder
• 1 year/6 months IT helpdesk experience in a corporate environment preferred
• Must have excellent customer service and interpersonal communication skills
• Flexibility with work schedule

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.