IT Service Desk Officer (Level 2 Officer) - AU MSP

ESC Corporation; Pasig; Hybrid; PHP 100,000 - 400,000; Full time

Job summary

A leading company in Metro Manila is looking for an IT Service Desk Officer (L2) to provide technical support for their IT systems. The ideal candidate will have a background in networking and operating systems, along with strong communication skills. The role offers up to Php 65,000 monthly plus a non-taxable weekly allowance, with opportunities for hybrid or WFH arrangements.

Qualifications

• 2-3 years of experience in IT support or related field.
• Strong troubleshooting and technical skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical support to clients.
• Troubleshoot hardware and software issues.
• Document technical procedures and client interactions.

Skills

Technical Support

Networking

Operating Systems

Customer Service

Cloud Services

Cybersecurity

Communication

Education

Bachelor’s degree in Computer Science

CompTIA A+ certification

Network+ certification

Microsoft Certified Technician (MTA)

Apple Certified Support Professional (ACSP)

Job description

IT Service Desk Officer (Level 2 Officer)

Overview:

The IT Service Desk Officer L2 is responsible for providing technical support to clients, ensuring the smooth operation of their IT systems and networks.

This role involves troubleshooting technical issues, resolving hardware and software problems, and providing user support.

Your priority will be to ensure timely and effective solutions in line with company policies and client expectations.

Offer: up to Php 65,000.00 basic plus Php 1,000.00 non taxable weekly allowance

Work Arrangement: AU Business Hours (PH Morning Shift); Mondays to Fridays Onsite

Location: Robinsons Equitable Tower Ortigas Center, Pasig City - with possibility to transition to Hybrid or WFH

Key Responsibilities:

Network Support:

• Configure and troubleshoot network connectivity issues
  
  

System Support:

• Provide support for Microsoft 365, Windows 10/11, Apple computers, mobile devices,
  
  

and printers.

• Install, configure, and maintain operating systems and applications
• Troubleshoot hardware and software issues
• Setup New Users and Exit Users
  
  

Application Support:

• Troubleshoot application faults and provide technical assistance to users
• Liaise with application vendors to resolve complex issues
• Assist in the implementation and deployment of new applications
  
  

Telephony Support:

• Support VOIP telephony systems, such as 3CX and Microsoft Teams
• Configure user accounts, manage call routing, and troubleshoot voice and video
  
  

conferencing issues.

Remote Support:

• Utilize MSP remote tools to provide remote assistance to clients
• Diagnose and resolve technical issues remotely
  
  

Client Communication:

• Communicate effectively with clients via telephone and email
• Provide clear and concise explanations of technical issues and solutions
• Build and maintain positive relationships with clients
  
  

Documentation:

• Document technical procedures, troubleshooting steps, and knowledge base
  
  

articles.

• Maintain accurate and up-to-date records of client support interactions
  
  

Key Skills:

• 2-3 years of experience in IT support or a related field
• Strong technical skills, including knowledge of networking, operating systems, and applications
• Ability to troubleshoot and resolve technical issues efficiently
• Excellent communication and interpersonal skills, including confident written and spoken English
• Strong customer service orientation
• Ability to work independently and as part of a team
• Experience with cloud-based services (e.g., Azure, AWS) preferred
• Experience with cybersecurity and data protection practices preferred
  
  

Qualifications:

• Bachelor’s degree in computer science, information technology, or a related field
• Certifications such as CompTIA A+ or Network+, Microsoft Certified Technician
  
  

Associate (MTA), or Apple Certified Support Professional (ACSP) preferred

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