IT Service Delivery Lead — SLA & ITIL Excellence

Tap Growth ai; Iloilo City; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Tap Growth ai in Iloilo City, Philippines is seeking an experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services, ensuring operational excellence and client satisfaction. You will lead the service delivery team, monitor SLAs and KPIs, collaborate with stakeholders to address issues, and drive improvements.

A minimum of five years in IT service management with ITIL expertise and strong leadership and communication skills are essential in this fast-paced office

Qualifications

• Minimum 5 years of IT service management experience.
• Strong ITIL processes knowledge.
• Excellent leadership and communication abilities.
• Ability to manage multiple projects simultaneously.
• Customer-focused with commitment to quality service.
• Experience in fast-paced office environments preferred.

Responsibilities

• Manage end-to-end delivery of IT services to meet business requirements
• Lead and mentor the service delivery team for optimal performance
• Monitor SLAs, KPIs, and ensure process compliance
• Collaborate with stakeholders to address issues and implement improvements
• Identify opportunities for efficiency and innovation in service delivery
• Prepare regular reports on service performance and project status

Skills

ITIL knowledge

Leadership

Stakeholder management

Project management

Communication

Multitasking

Job description

Tap Growth ai in Iloilo City, Philippines is seeking an experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services, ensuring operational excellence and client satisfaction. You will lead the service delivery team, monitor SLAs and KPIs, collaborate with stakeholders to address issues, and drive improvements.

A minimum of five years in IT service management with ITIL expertise and strong leadership and communication skills are essential in this fast-paced office