IT Service Delivery & Incident Engineer

GoTyme Bank; Quezon City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

GoTyme Bank is seeking an IT Service Management Engineer in Manila to identify and prioritize IT service disruptions and inquiries, monitor system changes, and coordinate incidents with global teams. The role drives IT performance improvements and supports service management initiatives.

The candidate should hold a Bachelor's degree in IT, have 2+ years in IT operations or service desk, and possess ITIL familiarity with strong communication and stakeholder management skills.

Qualifications

• Bachelor's degree or higher in Computer Science or a related IT field.
• At least 2 years of experience in IT / IT Operations / IT Service Desk.
• Familiarity with IT Service Management (ITIL) concepts; certifications preferred but not required.
• Background in IT operations within financial services or related industries is preferred.
• Strong stakeholder management, prioritization, and communication skills.

Responsibilities

• Identify and prioritize IT service disruptions and inquiries.
• Monitor system installations, updates, and maintenance to avoid interruptions.
• Coordinate Level 1–3 incidents with GoTyme's triage team and global teams.
• Provide recommendations to optimize IT performance and service delivery.
• Support continual service improvement initiatives within Service Management.

Skills

ITIL familiarity

Stakeholder management

Communication skills

Root-cause analysis

Triage skills

Cloud services

Windows/macOS

IT operations

IT service desk

Education

Bachelor's degree in Computer Science or related IT field

Tools

ServiceNow

AWS

Azure

Windows OS

Job description

GoTyme Bank is seeking an IT Service Management Engineer in Manila to identify and prioritize IT service disruptions and inquiries, monitor system changes, and coordinate incidents with global teams. The role drives IT performance improvements and supports service management initiatives.

The candidate should hold a Bachelor's degree in IT, have 2+ years in IT operations or service desk, and possess ITIL familiarity with strong communication and stakeholder management skills.