IT Operations Senior Analyst | Makati | Morning | Full Onsite

HRTX; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A prominent IT services company in Makati is looking for an IT Service Management Supervisor to oversee ticket dispatch, manage a team of assistants, and handle service desk administration. The ideal candidate holds a bachelor's degree in IT and is knowledgeable in ManageEngine Service Desk Plus and IT governance. Certifications like ITIL and CBAP are preferred.

Qualifications

• Bachelor's degree holder in IT, Information Systems, Computer Science, or related.
• Knowledgeable in ManageEngine Service Desk Plus.
• Preferably ITIL certified and CBAP certified.

Responsibilities

• Support ticket dispatching and chat support operations.
• Supervise IT Service Management Assistants.
• Manage and administer ManageEngine Service Desk.
• Handle enhancements for other service desks.
• Oversee IT governance and compliance tasks.

Skills

Knowledge of IT governance

Knowledgeable in ticketing systems

ManageEngine Service Desk Plus expertise

Familiarity with Microsoft 365

Education

Bachelor's degree in IT or related

Job description

Responsibilities

• Supports the operation of ticket dispatching and chat support


• Supervises IT Service Management Assistants


• Management and Administration of ManageEngine Service Desk


• Handles all projects/enhancement of other service desk (Support Service Desk)


• Handles different tasks related to IT governance and compliance

Qualifications

• Bachelor's degree holder in IT, Information Systems, Computer Science, Computer Engineering or related courses


• Knowledgeable in ManageEngine Service Desk Plus


• With knowledge in key technologies (e.g. Microsoft 365)


• Preferably knowledgeable in any ticketing system (ManageEngine, Service Now) platform


• Preferably ITIL certified


• Preferably Certified Business Analysis Professional (CBAP)