IT Operations and Coordination Analyst

Talentium Inc.; Pasig; Hybrid; PHP 446,400 - 669,600; Full time

Job summary

A technology services organization in the Philippines is seeking an Operations Coordinator. This role involves managing daily operational tasks, resolving issues, and supporting the effective operation of the IDRC. Candidates should have proven experience in operations management, strong problem-solving abilities, and excellent organizational skills. The position requires both remote and onsite work, with some flexibility in working hours to accommodate international coordination.

Qualifications

• Proven experience in operations management, preferably within an IT or technical environment.
• Strong problem-solving skills with the ability to address and resolve issues promptly.
• Excellent coordination and organizational skills, with the ability to manage multiple tasks simultaneously.
• Strong English communication skills, both written and verbal.
• Ability to adapt to changing circumstances and work effectively in a dynamic environment.

Responsibilities

• Execute daily operations necessary for the establishment of the IDRC.
• Address and resolve any operational issues that arise.
• Provide additional support for the successful operation of the IDRC.
• Coordinate cross-functional activities to ensure alignment and collaboration.
• Plan initiatives that support the goals of the IDRC.
• Act as a liaison between internal and external stakeholders.
• Maintain accurate records of activities, issues, and resolutions.

Skills

Operations management

Problem-solving

Coordination

Communication

Adaptability

Education

Experience in operations management

Job description

Specific tasks and service requirements required on a daily basis.

• Day-to-Day Operations: Execute daily operations necessary for the establishment of the IDRC and IDRC services, ensuring activities run smoothly and efficiently.
• Issue Resolution: Address and resolve any operational issues that arise, ensuring minimal disruption to activities.
• Support Services: Provide additional support as needed to ensure the successful operation of the IDRC, such as coordinating the use of the IDRC office space by personnel and assisting in implementation of open innovation challenges.
• Cross-Functional Activities: Coordinate cross-functional activities to ensure alignment and effective collaboration across different teams.
• Initiative Planning: Plan and organize initiatives that support the goals and objectives of the IDRC.
• Communication: Act as a liaison between internal and external stakeholders, facilitating effective communication and feedback.
• Documentation: Maintain accurate records of activities, issues, and resolutions to ensure transparency and continuous improvement.

Requirement and Qualification (Education & Work Experience)

• Experience: Proven experience in operations management, preferably within an IT or technical environment.
• Problem-Solving: Strong problem-solving skills with the ability to address and resolve issues promptly.
• Coordination: Excellent coordination and organizational skills, with the ability to manage multiple tasks simultaneously.
• Communication: Strong English communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders.
• Adaptability: Ability to adapt to changing circumstances and work effectively in a dynamic environment.

Preferred Qualifications:

• Project Management: Experience in project management, particularly in setting up new operations or facilities.
• Technical Knowledge: Familiarity with IT infrastructure and operations.
• International Experience: Experience working in an international organization or setting.

Work Arrangement

Remote and onsite if needed with an agreement that some shift hours (1pm to 10pm for example) might be required on some days.

Time schedule will be adjusted as needed (not automatically OT). The job is to do some coordination work with Valencia Spain. Some meetings might be late Manila time and will have to be accommodated.