IT Officer (System Developer)

Top1Movers Worldwide Inc.; Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

Top1Movers Worldwide Inc. in Manila seeks an IT Officer to oversee IT systems supporting brokerage processes such as documentation, customs, shipment tracking, and internal communications.

You will collaborate with the IT Senior Associate to manage servers, networks, security, data backups, and user support, while leading system improvements and automation initiatives to boost operational efficiency. The ideal candidate holds a bachelor’s degree and 2–4 years of IT experience in logistics or

Qualifications

• Bachelor’s Degree in IT, CS, IS or related field.
• 2–4 years IT support or systems administration experience.
• Preferably in logistics, brokerage or operations-driven industries.

Responsibilities

• Manage servers, networks, and IT infrastructure for uptime.
• Support brokerage systems and coordinate with vendors.
• Manage LAN/WAN, firewall, and cybersecurity measures.
• Provide first- and second-level user support; train staff.
• Ensure data integrity; perform backups and reporting.
• Lead system upgrades and automation projects.

Skills

Windows/Linux servers

Network administration

ERP systems

SQL basics

Cybersecurity best practices

Hardware troubleshooting

Education

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related field

Job description

The IT Officer is responsible for the overall management, maintenance, and support of the company’s information technology systems, ensuring uninterrupted operations of business-critical applications used in brokerage processes such as documentation, customs clearance, shipment tracking, and internal communication systems. The role supports operational efficiency by ensuring secure, reliable, and optimized IT infrastructure.This role will be working together with our IT Senior Associate and will be focused on System and Automation Development.

Job Responsibilities

1. Systems & Infrastructure Management

• Maintain and monitor company servers, networks, and IT infrastructure.
• Ensure continuous availability of brokerage systems (e.g., documentation systems, ERP, tracking tools).
• Perform regular system updates, backups, and disaster recovery procedures.
• Troubleshoot hardware, software, and connectivity issues.

2. Application & Business System Support

• Provide technical support for brokerage-related systems (customs documentation, shipment tracking, client portals).
• Coordinate with software vendors for system issues, upgrades, and enhancements.
• Assist in system configuration to align with operational requirements.

3. Network & Security Management

• Manage LAN/WAN, internet connectivity, and firewall configuration.
• Implement cybersecurity measures to protect sensitive shipment and client data.
• Conduct regular security audits and ensure compliance with IT policies.

4. User Support & Training

• Provide first-level and second-level technical support to employees.
• Train staff on proper use of systems and applications.
• Develop user guides and IT process documentation.

5. Data Management & Reporting

• Ensure data integrity of operational and client databases.
• Perform regular data backups and recovery testing.
• Assist in generating system-based reports for management.

6. Project & System Improvement

• Support IT-related projects such as system upgrades, automation, or digital transformation initiatives.
• Recommend improvements to enhance operational efficiency in Company workflows.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related field.
• At least 2–4 years of IT support or systems administration experience (preferably in logistics, brokerage, or operations-driven industries).

Technical Skills

• Knowledge of Windows/Linux servers and network administration
• Familiarity with ERP or logistics/brokerage systems
• Understanding of database management (SQL basics preferred)
• Cybersecurity awareness and best practices
• Hardware/software troubleshooting

Soft Skills

• Strong problem-solving and analytical skills
• Ability to work under pressure in an operations-driven environment
• Good communication and coordination skills
• High attention to detail and data security awareness

Key Performance Indicators (KPIs)

• System uptime (target: 99% availability)
• Response time to IT support tickets
• Resolution time for critical issues
• Number of recurring technical issues reduced
• User satisfaction rating on IT support services
• Data backup success rate and recovery readiness

Work Environment

• Office-based with occasional on-call support during system downtime or critical operational issues.
• Coordination with operations, documentation, and external IT vendors.