IT Network Administrator

SupportNinja; Philippines; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive compensation

HMO coverage starting on Day 1

Paid time off

Free daily lunch

Retirement savings program with match

Job summary

SupportNinja is seeking an IT Network Administrator to support and optimize network infrastructure at The Hideout in Clark, Pampanga. The role involves managing network operations across LANs, WANs, and cloud environments, ensuring reliability and performance.

The ideal candidate has a Bachelor's degree in a related field and at least three years of experience in network administration. This full-time position offers competitive compensation and comprehensive benefits, including health insurance

Qualifications

• Minimum 3 years of experience in network administration or related role.
• Active PCNSE and CCNA certifications required, CCNP preferred.
• Strong knowledge of LAN, WAN, VPN technologies, and network security.

Responsibilities

• Install, configure, maintain, and support network infrastructure.
• Monitor network performance, availability, and security.
• Troubleshoot and resolve network and connectivity issues.
• Implement and maintain network configurations.
• Support technology migrations and infrastructure upgrades.

Skills

Network troubleshooting

Network security principles

Routing and switching

Communication skills

Time management

Education

Bachelor’s degree in Computer Engineering or related field

Tools

Network monitoring tools

Virtualization platforms

Job description

Location: Onsite at The Hideout in Clark, Pampanga.

Job type: Full-Time.

Job Summary: The IT Network Administrator is responsible for supporting, maintaining, and optimizing the organization's network infrastructure to ensure reliability, performance, availability, and security. This role manages network operations across local area networks (LANs), wide area networks (WANs), cloud-connected environments, and supporting infrastructure while providing technical support, troubleshooting network issues, and implementing solutions that support business continuity and operational excellence.

Responsibilities

• Install, configure, maintain, and support network infrastructure, including routers, switches, firewalls, wireless networks, VPNs, and related technologies.
• Monitor network performance, availability, capacity, and security to ensure optimal operation and compliance with organizational standards.
• Troubleshoot and resolve network, connectivity, routing, switching, wireless, and infrastructure-related issues in a timely manner.
• Implement and maintain network configurations, including VLANs, routing protocols, IP addressing, and network segmentation.
• Support network security initiatives through the implementation of access controls, authentication services, monitoring tools, and security best practices.
• Maintain network servers, VPN gateways, intrusion detection systems, and other supporting network infrastructure components.
• Analyze network performance trends and recommend improvements to enhance reliability, scalability, and operational efficiency.
• Support deployment, configuration, maintenance, and upgrades of network hardware, software, and related systems.
• Collaborate with Information Security, Infrastructure, Operations, and other stakeholders to ensure compliance with security requirements and technology standards.
• Develop and maintain network documentation, diagrams, configuration records, and operational procedures.
• Support technology migrations, infrastructure upgrades, system deployments, and business continuity initiatives as assigned.
• Provide technical support and guidance related to network connectivity, infrastructure services, and communication systems.
• Utilize network monitoring and management tools to proactively identify, investigate, and resolve issues.
• Assist with vendor coordination, equipment procurement, warranty support, and technology lifecycle management activities as needed.
• Identify opportunities to improve network performance, security, reliability, and operational effectiveness.
• Adhere to company policies and procedures.
• Meet or exceed performance targets for related KPIs.
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules.
• Collaborate with other departments as needed.
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Electronics and Communications Engineering, or a related field preferred.
• Minimum of three (3) years of experience in network administration, network operations, infrastructure support, or a related role.
• Active PCNSE and CCNA certifications required; CCNP certification preferred.
• Strong knowledge of LAN, WAN, wireless networking, VPN technologies, routing, switching, and network security principles.
• Experience configuring, maintaining, and troubleshooting network infrastructure devices, including routers, switches, firewalls, and wireless technologies.
• Knowledge of TCP/IP, DNS, DHCP, VLANs, routing protocols, network segmentation, and authentication services.
• Experience utilizing network monitoring, management, and diagnostic tools.
• Working knowledge of server infrastructure, virtualization platforms, cloud technologies, and endpoint connectivity preferred.
• Ability to create and maintain network diagrams, technical documentation, and operational procedures.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication skills with the ability to communicate technical information effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Commitment to operational excellence, continuous improvement, security, and service reliability.

Benefits

• Full time employees
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO coverage starting on Day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Beautiful office space with a free lunch provided daily for onsite employees
• Employee Referral Program

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.