IT Incident Management Lead

Staff4Me; Compostela; On-site; PHP 500,000 - 700,000; Full time

Job summary

Staff4me is seeking an Incident Management professional to ensure operational continuity by minimizing incident impact and restoring IT services swiftly. The role requires strong knowledge of IT systems, ITSM practices, networking, and security controls.

Responsibilities include managing incident responses, categorizing incidents by severity, maintaining detailed records, and communicating with stakeholders to uphold regulatory and security standards.

Qualifications

• Bachelor’s degree in CS/IT/Engineering or related field.
• Knowledge of Windows, Linux, networks and databases.
• Knowledge of ITSM best practices.
• Knowledge of computer networking.
• Knowledge of authentication methods.
• Knowledge of IDS and SIEM tools.
• Practical knowledge of incident management frameworks (ISO).
• ITIL certification.
• Risk management training/coursework.
• CompTIA Security+ certification.

Responsibilities

• Manage efficient and timely incident responses.
• Identify improvement opportunities in incident management processes.
• Recognize events or anomalies impacting IT operations.
• Categorize incidents by severity and prioritize for action.
• Maintain detailed incident records including root cause and actions taken.
• Ensure compliance with regulations and security policies.
• Minimize incident impact and restore IT services quickly.
• Mitigate recurring incidents and prevent recurrence.
• Take prompt and effective action to resolve incidents and maintain system stability.
• Ensure efficient resource allocation and timely responses to high‑risk issues.
• Communicate effectively with internal and external stakeholders.
• Ensure incident management practices meet established requirements.

Skills

IT systems

IT processes

Networking

Authentication methods

Education

Bachelor's degree in CS/IT/Engineering

Tools

IDS

SIEM

Job description

Staff4me is seeking an Incident Management professional to ensure operational continuity by minimizing incident impact and restoring IT services swiftly. The role requires strong knowledge of IT systems, ITSM practices, networking, and security controls.

Responsibilities include managing incident responses, categorizing incidents by severity, maintaining detailed records, and communicating with stakeholders to uphold regulatory and security standards.